Public Health Emergency Preparedness
This resource was part of AHRQ's Public Health Emergency Preparedness program, which was discontinued on June 30, 2011, in a realignment of Federal efforts.
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Introduction
The attacks against the United States in 2001 and the Severe
Acute Respiratory Syndrome (SARS) epidemic of 2003 emphasized the need for and
importance of preparedness for both natural and manmade mass casualty incidents
(MCIs) that may cause sudden and unexplained demand on services. Disaster preparedness
is required of Federal and State governments, local and regional public health
infrastructure, law enforcement agencies, emergency response services, and health
care systems. Within health care systems, hospitals will be called upon in the
event of incidents to provide care to large numbers of ill, injured, exposed,
and concerned individuals. Thus, hospital planning for disaster response is
of the utmost importance. In addition, hospitals are required to perform drills
as a component of their emergency management plan according to regulations set
by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).1
One of the foci of hospital disaster planning has been the
use of drills to train employees in and to test aspects of hospital response.
Several types of hospital drills have been used, including computer simulation,
tabletop exercises, and operationalized drills involving specific victim scenarios.2-22
The latter have been carried out with either mock (volunteer) victims or paper-based
clinical descriptions of victim status. Drills can be costly and complex to
organize; to maximize the value of such endeavors, evaluation plans must be
included. Disaster drill evaluations then can help hospitals to further their
level of disaster preparedness.
Evaluation is based on accurate observation, which requires
careful documentation of events before, during, and after a drill. Using a standardized
observation and evaluation approach allows for a consistent record each time
a drill occurs within an institution. A standardized approach helps to capture
the specific strengths and weaknesses of hospital responses during the drill.
Using a standardized evaluation also allows comparison from one drill to the
next to determine improvements in areas where weaknesses have been identified.
Drawing from the published literature on disaster drills
as well as input from a variety of experts in the field, the Johns Hopkins University
Evidence-based Practice Center (JHU EPC) developed a set of evaluation modules
and addenda for operationalized hospital disaster drills. These modules are
designed to enhance the learning opportunities presented through a disaster
drill in the hospital setting. This document describes the principles behind
the approach used to develop the evaluation modules and addenda, the associated
learning objectives, and recommendations for the use of the modules and addenda,
including the identification and training of observers.
Purpose
As a part of the emergency management plan, every hospital
is required to have a structure in place to respond to emergencies. This structure
is routinely tested during drills. The evaluation modules for hospital disaster
drills are designed to be a part of that testing. The attached modules are intended
to assess the impact of the drill as hospital disaster response progresses and
develops. Viewed in this way, hospital disaster drill evaluations can provide
a learning opportunity for all who participate in a planned drill. The disaster
drill evaluation modules present topics for evaluation in a systematic manner.
They should be used to identify strengths and weaknesses in hospital disaster
drills, and the results gained from evaluation should be applied to further
training and drill planning. Although the evaluation modules can be used to
identify improvement in repeated drills, they are not
intended to be used to make final or complete judgments about whether a hospital
passes or fails
in its planning and training endeavors. The value of this approach is to identify
specific weaknesses that can be targeted for improvement and to promote continuing
efforts to strengthen hospital disaster preparedness. Systematized and standardized
observations can be very useful to assess overall process improvement and require
focused attention and education prior to the planned hospital disaster drill.
Return to Contents
Development of the Evaluation Modules
Background
The JHU EPC used sources from both the literature and current
practice when designing the evaluation modules. From a systematic review of
published reports on the effectiveness of hospital disaster drills,23
the JHU EPC identified topics that should be addressed in a comprehensive evaluation
of a drill. In addition, the JHU EPC derived some items for the evaluation modules
by referring to information about the Hospital Emergency Incident Command System
(HEICS), an emergency management system that outlines a management structure
and incident command system (ICS) with defined responsibilities, clear reporting
channels, and a common nomenclature.24
The HEICS model, developed in California to combat natural disasters including
fast moving fires, has since become a prototype for disaster incident management
and is a popular model among hospitals. The JHU EPC also used the JCAHO regulations
standard for Environment of Care, Emergency Management Planning as a resource.25
Expert Input
The evaluation modules were developed by a multi-disciplinary
team of experts at the JHU EPC who recently completed a systematic review of
the literature on training of clinicians for public health events relevant to
bioterrorism preparedness26 and a systematic
review of published reports on hospital disaster drills.23
The team included clinical specialists in emergency medicine and infectious
diseases, individuals with extensive experience conducting and evaluating disaster
drills, and experts in form and questionnaire design. The team obtained input
from other internal and external experts in hospital disaster preparedness representing
a broad range of disciplines and perspectives. External experts included representatives
of Federal, State, and local agencies (for example, the Health Resources and
Services Administration [HRSA], the Agency for Healthcare Research and Quality
[AHRQ], the Maryland Institute for Emergency Services System [MIEMSS], and the
New York City Department of Health and Human Services), professional organizations
(for example, the American Hospital Association [AHA] and JCAHO), and several
academic medical institutions.
On the basis of the review of the literature on disaster
drills and input from a range of experts with hospital disaster drill experience,
the team outlined the action zones within the hospital that should be evaluated
during drill activities. The team then identified principles that would guide
the scope and detail of the evaluation. With periodic review and comment from
internal and external experts, the team developed the specific items that are
included on the evaluation modules for hospital disaster drills. Items included
were reviewed internally by all members of the team for relevance, specificity,
and clarity. The JHU EPC then piloted the modules in two multi-hospital regional
disaster drills in the summer of 2003. Participating hospitals provided feedback
on the use of the evaluation package. Subsequently, peer review by external
experts provided additional comments on the organization and content of the
forms. The evaluation modules for hospital disaster drills reflect all input
received from these steps.
Guiding Principles in Developing the Evaluation Modules
Need for observing multiple hospital
zones. Because evaluation of a disaster drill requires an understanding
of drill activities in all areas of the hospital, the JHU EPC developed an approach
that allows evaluation of disaster response activity through documentation by
trained observers in identifiable functional and geographic zones. To assist
the hospitals in planning a drill, the JHU EPC designed a Pre-drill Module to identify the active zones for the drill. The four zones identified
in this approach are Incident Command, Decontamination,
Triage, and Treatment.
Each of these zones has a separate evaluation module. Each of these modules
contains both items common to all zones and items unique to a particular zone.
This format allows for observation and collection of information in each zone
as well as subsequent integration of data across zones during evaluation. In
addition, for exercises that include biological or radiation scenarios, a Biological Incident Addendum or a Radiation Incident
Addendum is to be attached to each of the zone-specific forms. Each zone
module should be completed by at least one observer who is dedicated to the
zone throughout the entire drill. Table 1 illustrates the use of the modules
and addenda for different scenarios.
Need for documentation of time points.
Recording time points of drill activities is a widely accepted method of evaluating
drill activities. The JHU EPC recognizes the value of this; however, extensive
documentation of time points by a single observer can detract from the primary
goal of the evaluation, which is to document the many simultaneous activities
in the zone as a whole. Documenting the range of activities is a labor-intensive
activity. The JHU EPC addressed this issue of recording time points by designing
the modules to document limited, specific time points. These are listed in the
first section of each zone module. This approach will help to capture and understand
the flow of the drill, particularly when comparing activities between zones.
In some situations, to fulfill specific drill purposes, it may be valuable to
collect and analyze additional time points. If a hospital wants to record additional
time points, the General Observation and Documentation Addendum can be used.
When the General Observation and Documentation Addendum
is used, a second observer, who is assigned the specific task of time point
documentation, should be stationed in each zone. The particular time points
to be collected and the value of collecting these should be discussed in advance
of the drill.
Documenting clinical care outcomes.
The zone evaluation modules track the volume of victims in each zone and the
adequacy of the provisions made for them, including space, staff, supplies,
and other issues. The modules are not designed to collect individual victim
level data. Information on victim flow is limited to the Decontamination,
Triage, and Treatment
Zone Modules. Collecting outcomes of triage and treatment for each individual
victim was deemed beyond the scope of this evaluation approach. The modules
monitor the zone and the outcome for the zone as a whole, not for each victim.
If information about clinical decisionmaking and individual
victim outcomes is desired to meet specific educational objectives, then the
hospital should develop guidelines for appropriate care and documentation in
emergency situations. The hospital also should identify and train observers
with a medical background who are capable of making such assessments and should
consider using smart victims (persons with medical training who are able to
assess their own care). For hospitals that choose to monitor selected patient-level
clinical care data, we have included the Victim Tracking
Addendum.
Need for debriefing (after-action
review). In addition to real-time observations, a comprehensive evaluation
must include methods to obtain feedback from participants, including organizers,
staff, and victims, at the end of the drill. This allows for discussion of issues
that span more than one zone, for example, the effectiveness of communication
between the incident command center and patient treatment areas. Thus, the JHU
EPC designed not only zone-specific modules that focus on issues that can be
ascertained by an observer during the drill, but also a debriefing module that
can be used to evaluate and integrate cross-zone issues at a post-drill debriefing
session. The magnitude of a problem may become more evident when evaluating
across zones.
Ease and flexibility of use.
The evaluation modules are designed to be readily understood, easy to use, and
applicable to many different drill scenarios. The latter is important because
hospitals may use different scenarios to evaluate disaster preparedness. The
items included on the forms are ordered by subject, and this order is the same
across all modules to aid the observers as well as to facilitate the subsequent
analysis. Comment boxes are included at the end of each section for recording
information not otherwise captured.
Safety and security. Conducting
a hospital disaster drill may create a number of safety issues that should be
considered. These include:
- Advance consideration of the planned drill activities, including planned movements with unfamiliar equipment, to identify any safety related issues.
- Protection for actual patients who are on the premises.
- Safety of drill victims and participating health care workers (e.g., consideration of how the weather on the day of a drill might affect drill victims and health care workers).
- Special considerations for any children who may be involved.
- Contingency plans, including identifying and circulating the code word to stop the drill in case of an actual emergency.
These issues may require focused attention and
education before the planned hospital disaster drill, and hospitals should consider
designating a safety officer to monitor the drill and its participants as the
drill evolves.
Return to Contents
Evaluation Modules and Addenda
Internal Structure of Modules
For consistency, the zone forms for Incident Command, Decontamination,
Triage, and Treatment have the same structure and subject headers, which appear
in the same order:
- Time Points.
- Zone Description.
- Personnel.
- Zone Operations.
- Communications.
- Information Flow.
- Security.
- Victim Documentation and Tracking.
- Victim Flow.
- Personal Protective Equipment (PPE) and Safety.
- Equipment and Supplies.
- Rotation of Staff.
- Zone Disruption.
Numbering of questions on the forms.
Questions under each subject header include some items that are consistent from
zone to zone and some that are unique for the zone. Questions common to several
zones have been identified with a "C" before the question number.
Questions that are zone-specific are identified by a unique letter code before
the question number. Those codes are listed in Table 2. The common items appear
first under each subject header, and the zone-specific items follow. In some
cases, a "C" item, although applicable to several different zones,
was deemed not applicable to a specific zone. In this case, the item was deleted;
however, item numbering was held constant. Therefore, in the case where a "C"
item has been deleted from the sequence, the numbering will skip. For example,
the order of items might be "C1," "C2," "C3,"
"C5." This only occurs with "C" items. Figure 1 illustrates
a typical page from a module and the numbering issues discussed.
Coding on the forms and use of comment
boxes. Each item requires a response, and the answer sets are designed
so that a logical response to each question is available. For an item where
there are multiple response choices, these choices are listed alphabetically
in most cases. (For an example, go to Figure 1, Item C14.)
Each question on each form has a specific set of responses
relevant to that item. The standard answer set is "Yes," abbreviated
by "Y," "No," abbreviated by "N," and "Unclear,"
abbreviated by "U." This appears on the forms as "Y/N/U."
For some items, "Not Applicable," abbreviated by "NA," is
added. We have used NA to avoid excessive skip patterns that could be confusing.
Observers should be instructed to select NA only in cases where the item does
not in any way apply. NA is not
a substitute for missing information, negative information, or to avoid writing
a comment in the comment box.
Comment boxes are at the end of each subject area to allow
for additional observations made during the drill. In the case where a comment
relates to a specific item, the observer is to identify the specific item. Figure
1 illustrates a typical page from a module and the coding issues discussed.
Color coding for the modules and
addenda. The JHU EPC recommends that each form be printed on a different
color of paper to assist in organizing and tracking the modules and addenda
before and after a drill. This approach allows for quick identification of a
specific module and worked well when tested in field trials. Colors used previously
are identified in Table 2. Maintaining the same colors in future drills will
aid in making comparisons over time.
Description of Modules and Their Objectives
The complete hospital drill evaluation is designed in a set
of modules and addenda. Drill organizers may print and copy the modules and
addenda from the electronic version of this document. The modules are designed
to be flexible to meet specific needs during a variety of drills. Each module
and specifics for its use are described below. The Decontamination
Zone Module is needed for radiation and chemical drills, but currently
is not recommended for use in a biological drill. Table 1 indicates the use
of the different modules for a number of common disaster drill scenarios. If
the drill is targeted at a particular clinical area (e.g., decontamination),
other modules can be omitted. For example, omit the Triage
Zone Module when there is no victim influx.
Personal protective equipment (PPE) is needed in different
areas at different times. The list of PPE for the modules and addenda was developed
through consultation with experts, and includes different items on the different
forms. These lists may need to be updated as new knowledge emerges regarding
the most appropriate PPE for different types of exposures.
Pre-drill module. The evaluation
starts at the planning stage of the drill. This is essential in maximizing the
learning opportunities. The Pre-drill Module should be completed by the hospital
during the planning stages of the drill, preferably by the planning team as
a group. This module should be used in all disaster
drills. This form is designed to collect the following:
- Goals and objectives for the scope of the evaluation.
- Sufficient background information to facilitate the drill planning.
- Information on specific areas that the hospital wishes to evaluate.
- Resources required.
Incident command center zone module.
The Incident Command Center Zone Module is designed to ascertain information
about the basic operation of the incident command system that can be reliably
recorded by an observer. This zone module should
be used in all disaster drills whenever the drill objective includes evaluation
of the incident command structure. This form is designed to assess the
following:
- Command structure in the zone.
- Adequacy of staffing in the Incident Command Center.
- Communication and information flow from hospital areas to the Incident Command Center.
- Communication with outside agencies.
- Adequacy of the security, safety provisions, and physical space.
Decontamination zone module.
The Decontamination Zone Module is designed to collect information about the
functioning of the decontamination area. This zone
module should be used in all disaster drills in which radiation or chemical
exposure is in the scenario and decontamination must be conducted. This
form is designed to assess the following:
- Command structure in the zone.
- Communication and information flow in the zone.
- Security and victim and staff safety in the zone.
- Adequacy of staffing and physical space in the zone.
- Practicality and appropriateness of decontamination equipment and PPE.
- Decontamination zone operations, including use of equipment.
- Victim flow in the zone.
Triage zone module. The Triage
Zone Module is designed to collect information about the functioning of the
triage area(s) in a disaster drill. It can be used in primary or secondary triage
areas. This zone module should be used in all disaster
drills involving mock or paper victims. This form is designed to assess
the following:
- Command structure in the zone.
- Communication and information flow in the zone.
- Security and victim and staff safety in the zone.
- Adequacy of staffing and physical space in the zone.
- Relation of the physical characteristics of the zone to triage activities.
- Efficiency and appropriateness of victim-oriented triage activities.
- Triage operations.
- Victim flow in the zone.
Treatment zone module. The
Treatment Zone Module is designed to collect information about the functioning
of the treatment area(s) in a disaster drill. This
module should be used whenever the drill objectives include evaluation of patient
care activities beyond the triage area. The items are appropriate for
use in emergency department-based treatment areas or in other clinical care
areas (for example, the radiology department or medical or surgical inpatient
floors). This form is designed to assess the following:
- Command structure in the zone.
- Communication and information flow in the zone.
- Security and victim and staff safety in the zone.
- Relation of the physical characteristics of the zone to treatment activities.
- Efficacy of treatment operations.
- Adequacy of materials and supplies in the zone.
- Victim flow in the zone.
Group debriefing module.
The Group Debriefing Module is described in the section on Debriefing (After-Action
Review).
Description of Addenda
Four addenda are part of the hospital disaster drill evaluation.
Addenda are to be used to supplement the zone forms. For example, for a hospital-wide
radiation exposure drill the Radiation Incident Addendum must be added to the
Incident Command Center, Decontamination, Triage, and Treatment Zone Modules.
In the case of a biological scenario drill, the Biological Incident Addendum
must be added to the Incident Command Center, Triage, and Treatment Zone Modules.
As shown in Table 1, the Biological Incident Addendum should only be used for
drills involving a biological scenario, and the Radiation Incident Addendum
should only be used for drills involving a radiation scenario. The addenda have
specialized purposes as described below.
Biological incident addendum.
The Biological Incident Addendum is designed to collect additional information
during drills that address the response to a biological incident. This addendum
should be added to the end of each of the Incident Command, Triage, and Treatment
Zone Modules. This addendum should be used in all disaster drills that address
a biological incident. Because of the complexity of assessing the level of exposure
for different biological incidents, an expert in the field should be involved
when planning and assessing the drill. This form is designed to assess the following:
- Awareness that a biological agent was the cause of illness.
- Whether appropriate expert monitoring personnel were contacted.
- Whether health and safety needs of staff were met.
- Whether health and safety needs of existing patients were met.
- Whether health and safety needs of victims were met.
- Availability of special medications and supplies.
Radiation incident addendum.
The Radiation Incident Addendum is designed to gather additional information
in drills that address the response to a radiation-related incident. This addendum
should be added to the end of each of the
zone modules, including Incident Command, Decontamination, Triage, and Treatment.
This addendum should be used in all disaster drills
that address radiation exposure. Because of the complexity of assessing
the level of exposure for different radiation incidents, an expert in the field
should be involved when planning and assessing the drill. This form is designed
to assess the following:
- Awareness that radiation exposure was the cause of illness.
- Whether appropriate expert monitoring personnel were contacted.
- Whether health and safety needs of staff were met.
- Whether health and safety needs of existing patients were met.
- Whether health and safety needs of victims were met.
- Availability of special supplies.
General observation and documentation
addendum. The General Observation and Documentation Addendum is designed
for use by an additional dedicated observer to document detailed activities
in a single unit. For example, during a chemical drill, an additional dedicated
observer could be assigned in the area where personnel don their PPE to document
in detail the time required for personnel to dress, appropriateness of dress,
and other issues. The Addendum has a front page and a continuation page. The
continuation page may be copied as necessary, and sequential numbers must then
be inserted at the bottom right, depending on the number of pages needed.
Victim tracking addendum.
The Victim Tracking Addendum is designed for use by an additional dedicated
observer to track the progress of individual victims as each progresses through
the drill. This can be used within one zone for a large group of victims, or
the observer can follow a small group of victims across zones from the beginning
to the end of drill participation. The purpose could be to assess the length
of time within each zone or to assess the disposition of the victims from the
medical perspective. The latter is only useful with clear victim descriptions
and understanding of the emergency medical procedures at an individual hospital.
The Addendum has a front page and a continuation page. The continuation page
may be copied as necessary, and sequential numbers must then be inserted at
the bottom right, depending on the number of pages needed.
Modifying the Modules or Addenda
The modules are designed to be flexible and yet include basic
information relevant to evaluating a hospital's ability to respond to different
types of disasters. In some settings, hospitals may develop drills more precisely
targeted at a particular system (for example, communications) or type of skill
development. Drill coordinators may elect to modify the forms. In this case,
care should be taken to preserve a numbering system that allows for comparisons
between and across zones, and the "footer" on the bottom left should
be changed to indicate the date and the group that edited the form.
Return to Contents
Evaluation Planning and Execution
To evaluate a hospital disaster drill, hospitals must give
attention to numerous issues before, during, and after the drill. This document
is intended to help hospitals with the evaluation of a disaster drill, but it
is not intended to provide direction on how to design the drill itself. Drill
organizers should therefore have training in how to design and conduct a disaster
drill before planning the evaluation of a drill. Such training is available
through the Federal Emergency Management Agency (see Disaster Drill Resources).
Preparation Before the Drill
Hospital disaster drills are resource-intensive, complex
exercises that demand substantial preparation. The Pre-drill Module must be
completed by drill organizers who are fully aware of the hospital's specific
objectives for, and ability to commit resources to, the drill. Ideally, the
group planning the drill should meet to complete the Pre-drill Module. In addition,
a thorough review of the sections and items in each of the other modules and
addenda will be useful to develop an overall knowledge base helpful to planning
the drill. If this is to be a multi-hospital or regional drill, each hospital
involved must work closely with the overall drill coordinators. A lead observer
at each hospital should be designated to coordinate with the regional drill
planners and be the contact person during the drill. Drill organizers may want
to recruit observers from within the hospital or from other organizations if
the hospital does not have enough people with appropriate expertise.
Observers
Role of the observers. The
value of the learning opportunity, and the success of the drill, depend on the
observers. Serving as an observer is a demanding role requiring skills in observing,
understanding and recording. Observer selection is therefore critically important,
and observers must receive training in how to use the evaluation modules. This
training will be most effective if the modules are given to observers far enough
in advance to allow them to review each module in detail. Documentation by the
trained observers provides information to evaluate the drill. Observers may
record personal statements about their observations in the comment boxes, but
in this case should note that these are opinions. Observers should be educated
about the types of victims they may encounter, including smart victims (i.e.,
those with medical training who are able to assess their own care) and moulaged
victims (i.e., healthy volunteers with realistic-looking injuries). Observers
also should be instructed on how to record the care given or not given to victims.
Background knowledge required.
Observers observe the activities during the drill and record their observations.
Observers require general knowledge of the operations of the zone that they
are evaluating; however, specific medical
knowledge is not required. It is acceptable for an individual who normally works
in the zone to function as an observer for the zone, with the clear understanding
that during the drill he or she is not available to assist with any drill activities.
Observers must not have any role other than that of evaluating the drill; they
also must not respond to questions from drill participants about the drill.
To qualify as observers, volunteers drawn from outside the hospital must have
knowledge of hospital functions.
Number of observers needed in each
zone. At least one observer should be present in each zone continuously
during a drill. Zone modules are to be completed by the designated zone observers.
All should be familiar with the zone modules, including the ordering of the
sections and the content and meaning of each question. In some cases, additional
zone-based observers may be needed for specific activities that require observation
of numerous staff or victims. To capture such information, the additional observers
should use the Victim Tracking Addendum or the General Observation and Documentation
Addendum. If the drill organizer requests extensive time point data collection,
an additional observer in each zone should be assigned to this task. Specific
time points and the reasons for collecting them should be outlined before the
drill starts.
Shift changes for extended drills.
If a drill is expected to last for an extended period, drill organizers should
set a time period for each observer to serve, and should plan for rotating in
fresh observers. Each observer should start a new zone module when rotating
in.
Collection of information on victim
outcomes. If drill organizers want to collect victim clinical process
or outcome data, additional observers will be needed in each zone. In such cases,
standards for clinical care in an emergency setting must be available, and observers
must have sufficient clinical knowledge to report on clinical decisionmaking.
Training sessions. Training
sessions for observers must occur before the drill takes place. During these
sessions, the observers should receive their zone assignments, and the relevant
zone modules must be reviewed in detail. Observers will be documenting complex
tasks, and complete familiarity with the content of the evaluation modules and
addenda, as well as the zone configuration and equipment, is essential. All
questions and response sets should be explained. Questions about the forms should
be addressed at the training sessions. Observers should be given instructions
about how to be an effective observer. The following points should be emphasized:
- All observations made during the drill are confidential.
- All observers must be completely familiar with the content of the forms they are completing, including the meaning and intent of the form contents and the points to describe in the comment sections.
- Observers should position themselves so that they are not obstructing the flow of the drill but are able to see drill activities.
- Observers may ask questions of drill participants to clarify the actions they have taken or to clarify observations and discussions. Questions should be asked in an unobtrusive manner. Observers should refrain from asking leading questions that may alter the actions of participants.
- Observers must not participate in drill activities. If asked a question by a drill participant about a drill issue, they should state that they are evaluating and are unable to answer the question.
- Each question on each module should have a response. The response NA should be indicated only when the question does not apply.
Activities of the Evaluation Coordinator
Responsibilities of the Evaluation Coordinator at the hospital
include:
Before the Drill
- Recruiting and selecting observers.
- Organizing training sessions.
- Assigning observers to zones.
- Distributing relevant modules for review prior to drill.
- Color coding the modules and addenda to facilitate identification, distribution and collection.
- Distributing evaluation modules to the observers.
- Interacting with the coordinators of a regional drill when the drill involves more than one hospital.
During the Drill
- Assuring that all participants know the code word needed to stop the drill in case of a real emergency.
- Acting as a point of contact for observers during the drill.
- Monitoring performance of the observers in the various zones during the drill.
- Rotating in new observers as appropriate.
- Identifying the end of the drill and notifying observers.
- Collecting forms at the end of the drill.
- Reviewing the forms briefly with the observers to assure completeness and legibility.
- Supplying evaluation information for the specific hospital to the evaluation coordinator for the entire drill when the drill involves more than one hospital.
After the Drill
- Coordinating after-drill activities, including debriefing sessions, and informing the observers, including those who may have changed shifts.
- Encouraging all participants to attend debriefing sessions.
- Ensuring that all observers attend the debriefing sessions, and when there are multiple debriefing sessions, assigning observers to specific sessions.
- Collecting information from the post-drill debriefing session.
- When the drill involves more than one hospital, supplying evaluation information for a specific hospital to the evaluation coordinator for the entire drill.
Debriefing (After-Action Review)
Debriefing is an integral part of
the drill process. A debriefing should occur in all disaster drills to
obtain feedback from participants and observers on performance during the drill.
There are different approaches to debriefing. One method is to conduct one large
debriefing session with all participants and observers present and to ask a
series of general questions about the drill. The Group Debriefing Module is
designed to accommodate this approach. Another method is to rely on a designated
person in each zone participating in the drill to conduct a group debriefing
session with the participants from that zone.
Group debriefing module.
The Group Debriefing Module contains a series of open-ended questions that are
designed to elicit valuable information and facilitate discussion during a group
debriefing session after completion of a drill. Depending on the specifics of
the drill and the needs of the hospital, questions may be added or deleted from
this list. This module is designed to cover all issues raised during the drill,
including incident command structure, communications, security, decontamination,
triage, treatment, and other areas. The main objective of the debriefing is
to identify issues experienced during the drill that may not be captured by
the evaluation modules. Facilitators should create an open, non-judgmental atmosphere
and welcome all comments. This exercise is vital to fulfill the learning objectives
of the drill.
Documenting the debriefing.
A scribe should be assigned to record the responses of the group. Videotaping
and/or audiotaping the debriefing session may help to capture all comments.
The leader of the debriefing should make a general announcement that the purpose
of audiotaping and/or videotaping will be restricted to evaluating the exercise
more completely and should not hinder open exchange.
Post-drill Information Management and Review
The evaluation information should be collected by the Evaluation
Coordinator, reviewed with the drill organizers, and presented to senior hospital
management as soon as possible after the drill. For multi-hospital drills, these
activities need to be coordinated with the overall drill coordinator. To facilitate
organization of the evaluation information so that it can be distributed to
appropriate personnel within the hospital, the electronic version of this document
includes a template of a spreadsheet (see Appendix A in the electronic version
of this document). The Evaluation Coordinator should arrange for the evaluation
information to be entered into a master spreadsheet. This requires entry of
data by hand and should be supervised carefully. Once the data are entered,
the spreadsheet can be used to create summary tables and compare items within
and across zones. Questions that are common to all zone forms are numbered the
same way on each zone form to facilitate qualitative comparisons across zones.
The intention of this qualitative comparison is to identify common strengths
and weaknesses within a particular hospital's many zones, not to compare the
performance of individual zones. Depending on the drill objectives, some specific
zone modules or questions may be of greater interest than others.
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Additional Issues
Type of Hospital Drill
This drill evaluation approach focuses on hospital-based
operationalized drills. The basic issues covered in the modules and addenda
may be used for planning and developing operationalized drills, as well as evaluating
them. Many of the issues addressed in the modules also will apply to other types
of training in hospital disaster response, such as drills involving computerized
simulation or tabletop exercises. However, the evaluation modules for hospital
disaster drills were not designed for evaluation of computerized simulations
or tabletop exercises.
Disaster Drill Resources
Information regarding biological, chemical, and radiation
threats can be found on the Centers for Disease Control and Prevention (CDC)
Web site at http://www.bt.cdc.gov.
Information regarding emergency management can be found at
the Federal Emergency Management Agency (FEMA) Web site at http://www.fema.gov.
This Web site also contains information on opportunities for training in disaster
preparedness.
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