T14_2_2_1

2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_2_2.1
Adult hospital patients who sometimes or never had good communication with nurses in the hospital, United States, 2009-2010
		2010		2009
Population group		Percent	SE	Percent	SE
Total		5.6	0.01	5.9	0.02
Age	18-44	5.9	0.03	6.2	0.03
	45-64	6.1	0.03	6.4	0.03
	65 and over	5.1	0.02	5.4	0.02
Race	White only	5.0	0.01	5.3	0.02
	Black only	7.4	0.06	8.0	0.06
	Asian only	6.4	0.10	7.2	0.11
	NHOPI only	6.7	0.27	7.3	0.29
	AI/AN only	8.0	0.18	8.7	0.17
	Multiple races	7.8	0.09	8.1	0.11
Ethnicity	Hispanic, all races	6.9	0.05	7.5	0.06
Ethnicity	Non-Hispanic, all races	5.3	0.02	5.6	0.02
Education^a	Less than high school	6.5	0.04	6.8	0.04
	High school graduate	5.3	0.02	5.6	0.03
	At least some college	5.2	0.02	5.5	0.02
Language at home	English	5.4	0.01	5.7	0.02
	Spanish	6.9	0.08	7.6	0.09
	Other	7.2	0.12	7.8	0.13

^a. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Centers for Medicare & Medicaid Services, Hospital Consumer Assessment of Healthcare Providers and Systems.

Page last reviewed October 2014

Internet Citation: T14_2_2_1: 2011 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://archive.ahrq.gov/research/findings/nhqrdr/nhqrdr11/14_patientcenteredness/T14_2_2_1.html