Table 14_1_9-4
2010 National Healthcare Quality and Disparities Reports
The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.
| 2009 | 2008 | 2007 | ||||
|---|---|---|---|---|---|---|
| State | Percent | SE | Percent | SE | Percent | SE |
| Alabama | 68.3 | 1.1 | 70.7 | 1.2 | 70.7 | 1.4 |
| Arizona | 64.4 | 0.7 | 64.1 | 0.7 | 63.8 | 1.0 |
| Arkansas | 67.4 | 2.1 | 72.5 | 1.9 | 71.9 | 2.7 |
| California | 68.1 | 0.5 | 66.0 | 0.4 | 65.5 | 0.6 |
| Colorado | 71.1 | 1.0 | 72.5 | 0.9 | 68.8 | 1.8 |
| Connecticut | 71.6 | 1.3 | 73.3 | 1.5 | 70.2 | 2.3 |
| Delaware | DNC | DNC | 66.1 | 3.5 | 52.9 | 9.8 |
| District of Columbia | 69.8 | 4.3 | 68.3 | 5.2 | 67.3 | 4.4 |
| Florida | 68.8 | 0.5 | 66.5 | 0.5 | 67.9 | 0.7 |
| Georgia | 70.2 | 1.3 | 67.5 | 1.6 | 70.6 | 1.8 |
| Hawaii | 72.3 | 1.3 | 74.4 | 1.3 | 72.8 | 1.7 |
| Idaho | 68.8 | 1.6 | 70.1 | 2.0 | 67.4 | 2.2 |
| Illinois | 71.5 | 1.1 | 72.6 | 1.0 | 72.4 | 1.3 |
| Indiana | 72.3 | 1.2 | 72.9 | 1.1 | 70.8 | 1.7 |
| Iowa | 73.3 | 2.4 | 73.4 | 2.0 | 73.6 | 5.4 |
| Kansas | 69.4 | 2.5 | 74.7 | 2.5 | 68.1 | 1.9 |
| Kentucky | 70.3 | 1.4 | 67.6 | 1.4 | 69.7 | 1.6 |
| Louisiana | 73.0 | 1.2 | 70.5 | 1.2 | 75.6 | 1.6 |
| Maine | 79.2 | 1.4 | 72.4 | 2.5 | 73.4 | 2.4 |
| Maryland | 68.9 | 1.3 | 67.5 | 1.6 | 67.7 | 1.7 |
| Massachusetts | 71.7 | 0.9 | 72.1 | 0.9 | 72.1 | 1.4 |
| Michigan | 71.8 | 1.4 | 72.1 | 1.4 | 70.9 | 1.6 |
| Minnesota | 69.8 | 0.9 | 69.7 | 0.9 | 68.2 | 1.5 |
| Mississippi | 65.5 | 3.7 | 63.2 | 4.4 | DNC | DNC |
| Missouri | 70.1 | 1.0 | 69.4 | 1.0 | 68.3 | 1.4 |
| Montana | DNC | DNC | 74.0 | 4.6 | 74.9 | 2.3 |
| Nebraska | 69.4 | 2.0 | 73.9 | 2.0 | 68.8 | 2.2 |
| Nevada | 63.4 | 1.3 | 59.4 | 1.2 | 59.6 | 2.4 |
| New Jersey | 69.8 | 1.0 | 68.9 | 1.0 | 70.3 | 1.5 |
| New Mexico | 69.7 | 1.4 | 69.5 | 1.5 | 71.1 | 1.7 |
| New York | 70.3 | 0.5 | 69.3 | 0.5 | 69.8 | 0.7 |
| North Carolina | 70.1 | 1.2 | 71.5 | 1.3 | 72.9 | 1.7 |
| Ohio | 72.1 | 0.7 | 70.5 | 0.7 | 69.8 | 1.0 |
| Oklahoma | 71.8 | 1.5 | 68.3 | 1.6 | 67.4 | 1.8 |
| Oregon | 67.5 | 0.8 | 67.1 | 0.8 | 66.4 | 1.0 |
| Pennsylvania | 74.7 | 0.5 | 73.6 | 0.5 | 74.0 | 0.6 |
| Puerto Rico | 68.5 | 0.7 | 68.5 | 0.6 | 73.3 | 0.9 |
| Rhode Island | 72.7 | 1.5 | 77.0 | 1.4 | 77.7 | 1.7 |
| South Carolina | 70.3 | 2.1 | 73.3 | 2.6 | DNC | DNC |
| South Dakota | DNC | DNC | 74.9 | 3.0 | DNC | DNC |
| Tennessee | 71.1 | 1.1 | 72.3 | 1.0 | 73.7 | 1.4 |
| Texas | 67.2 | 0.6 | 67.4 | 0.7 | 69.4 | 0.9 |
| Utah | 69.4 | 1.4 | 70.3 | 1.7 | 67.4 | 1.6 |
| Virginia | 69.9 | 2.0 | 73.9 | 2.6 | 67.7 | 2.8 |
| Washington | 68.4 | 1.1 | 68.1 | 1.1 | 67.6 | 1.5 |
| West Virginia | 74.5 | 1.9 | 72.0 | 1.7 | 78.0 | 2.3 |
| Wisconsin | 73.9 | 1.1 | 74.7 | 1.1 | 72.7 | 1.3 |
DNC - Data were not collected.
Key: SE: standard error.
Source: Agency for Healthcare Research and Quality, Center for Quality Improvement and Patient Safety, National CAHPS� Benchmarking Database.
Page last reviewed October 2014
Internet Citation: Table 14_1_9-4: 2010 National Healthcare Quality and Disparities Reports.
October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://archive.ahrq.gov/research/findings/nhqrdr/nhqrdr10/14_patientcenteredness/T14_1_9-4.html
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