Figure 5.1. Adults who had a doctor's office or clinic visit in the last 12 months who reported poor communication with health providers: Overall composite, by age and activity limitation, 2002-2008
| Age | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 |
|---|
| Total | 10.8% | 9.8% | 9.6% | 9.7% | 9.8% | 9.3% | 9.5% |
| 18-44 | 13.1% | 11.7% | 11.7% | 11.6% | 11.3% | 10.8% | 11.5% |
| 45-64 | 9.7% | 9.2% | 8.5% | 8.8% | 9.4% | 9.1% | 8.9% |
| 65+ | 7.4% | 6.3% | 6.6% | 6.8% | 7.4% | 6.3% | 6.4% |
| Activity Limitation | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 |
|---|
| Neither Basic nor Complex | 10.3% | 9.3% | 8.8% | 8.8% | 9.1% | 8.9% | 8.7% |
| Complex | 15.0% | 13.5% | 14.9% | 15.4% | 15.0% | 13.9% | 16.6% |
| Basic | 12.8% | 12.0% | 12.3% | 12.7% | 12.6% | 10.3% | 12.7% |
Source: Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2002-2008.
Denominator: Civilian noninstitutionalized population age 18 and over who had a doctor's office or clinic visit in the last 12 months.
Note: For this measure, lower rates are better.
Patients who report that their health providers sometimes or never listened carefully, explained things clearly, showed respect for what they had to say, or spent enough time with them are considered to have poor communication.
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Figure 5.2. Children who had a doctor's office or clinic visit in the last 12 months whose parents reported poor communication with health providers: Overall composite, by age and special health care needs, 2002-2008
| Age | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 |
|---|
| 0-5 | 6.9% | 6.4% | 6.1% | 5.8% | 5.2% | 5.2% | 4.7% |
| 6-18 | 6.7% | 5.9% | 5.4% | 5.4% | 4.6% | 4.8% | 4.2% |
| Special Health Care Needs | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 |
|---|
| Children Without Special Health Care Needs | 6.3% | 5.8% | 5.2% | 5.4% | 4.5% | 4.6% | 4.0% |
| Children With Special Health Care Needs | 8.2% | 7.1% | 7.2% | 6.1% | 6.0% | 5.9% | 5.5% |
Source: Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2002-2008.
Denominator: Civilian noninstitutionalized population under age 18 who had a doctor's office or clinic visit in the last 12 months.
Note: For this measure, lower rates are better. Parents who report that their child's health providers sometimes or never listened carefully, explained things clearly, showed respect for what they had to say, or spent enough time with them are considered to have poor communication.
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Figure 5.3. Adult hospital patients who reported poor communication with nurses and doctors, by age, 2008
| Age | Communication With Nurses | Communication With Doctors |
|---|
| Total | 5.6% | 5.3% |
| 18-44 | 5.9% | 5.0% |
| 45-64 | 6.1% | 5.7% |
| 65+ | 5.1% | 5.1% |
Source: Agency for Healthcare Research and Quality, Hospital Consumer Assessment of Health Plans Survey, 2008.
Note: For this measure, lower rates are better. Poor communication is defined as responded "sometimes" or "never" to the set of survey questions: "During this hospital stay, how often did doctors/nurses treat you with courtesy and respect?" "During this hospital stay, how often did doctors/nurses listen carefully to you?" and "During this hospital stay, how often did doctors/nurses explain things in a way you could understand?"
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Figure 5.4. Adults with a usual source of care whose health providers sometimes or never asked for the patient's help to make treatment decisions, by age and insurance status, 2008
| Age | Percent |
|---|
| 0-17 | 15.6% |
| 18-44 | 16.3% |
| 45-64 | 14.7% |
| 65+ | 16.0% |
| Insurance Status | Percent |
|---|
| Private Insurance | 14.8% |
| Public Insurance Only | 17.5% |
| Uninsured | 18.1% |
| Insurance Status | Percent |
|---|
| Medicare and Private | 15.5% |
| Medicare and Public | 25.4% |
| Medicare Only | 14.3% |
Source: Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2008.
Note: For this measure, lower rates are better.
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