Chartbook on Person- and Family-Centered Care

1. Making care safer by reducing harm caused in the delivery of care.
2. Ensuring that each person and family is engaged as partners in their care.
3. Promoting effective communication and coordination of care.
4. Promoting the most effective prevention and treatment practices for the leading causes of mortality, starting with cardiovascular disease.
5. Working with communities to promote wide use of best practices to enable healthy living.
6. Making quality care more affordable for individuals, families, employers, and governments by developing and spreading new health care delivery models.

Person- and Family-Center Care is one of the six national priorities identified by the National Quality Strategy (http://www.ahrq.gov/workingforquality/index.html).

Go to National Quality Strategy Priority in Action: PatientsLikeMe.

National Quality Strategy Priority 2

Person-centered care means defining success not just by the resolution of clinical symptoms but also by whether patients achieve their desired outcomes. Some examples of person-centered care include ensuring that patients' preferences, desired outcomes, and experiences of care are integrated into care delivery; integrating patient-generated data in electronic health records; and finding additional ways to involve patients and families in managing their care effectively.