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Chart 1. Item-level Comparative Results from 182 Pilot Test Medical Offices, continued (Text Description)
| Item |
Survey Items by Patient
Safety Culture Area |
Survey Item Percent Positive Response |
All Pilot Medical Offices Average Percent Positive |
| MIN |
MAX |
| 4. Overall Perceptions of Patient Safety and Quality |
| F2 |
1. Our office processes are good at preventing mistakes that could affect patients. |
79% |
25% |
100% |
| F3R |
2. Mistakes happen more than they should in this office. |
68% |
13% |
100% |
| F4R |
3. It is just by chance that we don't make more mistakes that affect our patients. |
73% |
17% |
100% |
| F6R |
4. In this office, getting more work done is more important than quality of care. |
77% |
25% |
100% |
| 5. Staff Training |
| C4 |
1. This office trains staff when new processes are put into place. |
75% |
17% |
100% |
| C7 |
2. This office makes sure staff get the on-the-job training they need. |
71% |
17% |
100% |
| C10R |
3. Staff in this office are asked to do tasks they haven't been trained to do. |
69% |
17% |
100% |
| 6. Owner/Managing Partner/Leadership Support for Patient Safety |
| E1R |
1. They aren't investing enough resources to improve the quality of care in this office. |
51% |
0% |
100% |
| E2R |
2. They overlook patient care mistakes that happen over and over. |
82% |
20% |
100% |
| E3 |
3. They place a high priority on improving patient care processes. |
80% |
29% |
100% |
| E4R |
4. They make decisions too often based on what is best for the office rather than what is best for patients. |
63% |
0% |
100% |
Note: The item's survey location is shown to the left. An "R" indicates a negatively worded item, where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item).
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5600 Fishers Lane Rockville, MD 20857