Integrating Chronic Care and Business Strategies in the Safety Net (Coaching Manual)

The authors gratefully acknowledge Ed Wagner, Brian Austin, and Dona Cutsogeorge from the MacColl Institute for Healthcare Innovation; Wendy Jameson and Hunter Gatewood from the California Health Care Safety Net Institute; and Anne Tillery and Sarah Bylsma at Pyramid Communications who helped to develop, edit, and format this work. The authors also thank all of the many individuals who contributed by sharing their expertise and reflections on practice coaching, including:

Mike Hindmarsh, MA | Consultant, MacColl Institute for Healthcare Innovation, Principal, Hindsight Healthcare Strategies

Rick MacCornack, PhD | Chief Systems Integration Officer, Northwest Physicians Network Director, South Sound Health Communication Network

Terry McGeeney, MD, MBA | President and CEO, TransforMED

Marjorie M. Godfrey, PhD(c), MS, RN | Instructor, The Dartmouth Institute for Health Policy and Clinical Practice, Director, The Clinical Microsystem Resource Group

Nicole Van Borkulo, Med | Principal, NVB Consulting Inc., Consultant, Washington State Collaborative for Better Health

Darren A. DeWalt, MD, MPH | Assistant Professor of Medicine, University of North Carolina at Chapel Hill, Quality Improvement Consultant, Improving Performance in Practice

Peter Margolis, MD, PhD | Professor of Pediatrics, Cincinnati Children's Hospital Medical Center, Center for Health Care Quality, Quality Improvement Director, Improving Performance in Practice

Patricia L. Bricker, MBA | State Director, Pennsylvania Improving Performance in Practice

Allyson Gottsman | Associate Director and Improving Performance In Practice Director, Colorado Clinical Guidelines Collaborative

Marjie Harbrecht, MD | Medical/Executive Director, Colorado Clinical Guidelines Collaborative

Julie Schilz, BSN, MBA | Manager, Improving Performance in Practice and Patient Centered Medical Home, Colorado Clinical Guidelines Collaborative

Zula Solomon, MBA | Improving Performance in Practice and Patient Centered Medical Home, Quality Improvement Coach, Colorado Clinical Guidelines Collaborative

Linda Lawrence Cade, MSN, NP, CDE | Practice Redesign Coach, Humboldt-Del Norte, Independent Practice Association and Open Door Community Health Centers

Alan Glaseroff, MD | Chief Medical Officer, Humboldt-Del Norte Foundation

Mary Ruhe, RN, MPH | EPOCHS Project Coordinator, Family Medicine Research Division at Case Western Reserve University

Kurt C. Stange, MD, PhD | Professor of Family Medicine, Epidemiology and Biostatistics, Oncology and Sociology, Case Western Reserve University