Integrating Chronic Care and Business Strategies in the Safety Net (Toolkit)

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27. Adapted from Learning Session One: BTS Collaborative Training & Materials: Improving Chronic Illness Care [Web Page]. Available at: http://www.improvingchroniccare.org/index.php?p=Learning_Session_One&s=119. Accessed November 2011.

28. Adapted from Learning Session One: BTS Collaborative Training & Materials: Improving Chronic Illness Care [Web Page]. Available at http://www.improvingchroniccare.org/index.php?p=Learning_Session_One&s=119. Accessed November 2011.

29. Moore, LG and Safford, B. High functioning clinical teams are extremely efficient: how to get one and achieve advanced access. Created for Institute for Healthcare Improvement 2004. Available at http://www.improvingchroniccare.org/index.php?p=Critical_Tools&s=162. Accessed September 2008.

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31. Adapted from Assessing, Diagnosing and Treating Your Outpatient Primary Care Practice [Web Page]. Available at: Clinical Microsystems: http://dms.dartmouth.edu/cms/materials/workbooks/outpatient_primary_care.doc. (Word® File, Plugin Software Help) Accessed November 2011.

32. Improving Chronic Illness Care: Practice Change: Steps for Improvement [Web Page]. Available at: http://www.improvingchroniccare.org/index.php?p=Models&s=98. Accessed November 2011.

33. Plan-Do-Study-Act (PDSA) worksheet [Web Page]. Available at: Institute for Healthcare Improvement. http://www.ihi.org/knowledge/Pages/Tools/PlanDoStudyActWorksheet.aspx. Accessed November 2011.

34. Learning Session One: BTS Collaborative Training & Materials: Improving Chronic Illness Care [Web Page] . Available at: http://www.improvingchroniccare.org/index.php?p=Learning_Session_One&s=119. Accessed November 2011.

35. Optimize the Care Team: Cross-Train Staff [Web Page]. Available at: Institute for Healthcare Improvement. http://www.ihi.org/knowledge/Pages/Changes/OptimizetheCareTeam.aspx. Accessed November 2011.

36. Mohr, Julie. Clinical Microsystem Assessment Tool. Adapted from Assessing, Diagnosing and Treating Your Outpatient Primary Care Practice [Web Page]. Available at: Clinical Microsystems. http://dms.dartmouth.edu/cms/materials/workbooks/outpatient_primary_care.doc. (Word® File, Plugin Software Help) Accessed November 2011.

37. Tantau & Associates. Understanding Panels in Primary Care [Web Page]. Available at: Institute for Healthcare Improvement. http://www.ihi.org/knowledge/Pages/Tools/UnderstandingPanelsinPrimaryCare.aspx. Accessed November 2011.

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50. Front Desk Collections Flow Chart.

51. Batalden P, Godfrey M, and Nelson G. Institute for Healthcare Improvement: Huddle Sheet [Web Page]. Available at: http://www.ihi.org/knowledge/Pages/Tools/Huddles.aspx. Accessed September 2008.

52. Getting Paid: Maximizing Collections. RedeFin II; 2005 April 13.

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54. Group Visit Financials. Created by Providence Health System. Washington. Available at: http://www.improvingchroniccare.org/index.php?p=Critical_Tools&s=162. Accessed September 2008.

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57. Action plan [Web Page]. Available at: New Health Partnerships. http://www.collaborativeselfmanagement.org/ChangeTool.aspx. Accessed November 2011.

58. Agenda Setting Tool: Bubble Diagram. Author unknown. Available at: http://www.improvingchroniccare.org/index.php?p=Critical_Tools&s=162. Accessed September 2008.

59. Health & Literacy Special Collection. Available at: http://healthliteracy.worlded.org/. Accessed November 2011.

60. Diabetes Initiative [Web site]. http://www.diabetesinitiative.org/. Accessed November 2011.

61. 5 A's Behavior Change Model Adapted for Self-Management Support Improvement [Web Page]. Available at Institute for Healthcare Improvement: http://www.ihi.org/knowledge/Pages/Publications/5AsBibliography.aspx. Accessed November 2011.

62. Wagner, EH. Change Flow Chart. Improving Chronic Illness Care 2007. Available at: http://www.improvingchroniccare.org/index.php?p=Critical_Tools&s=162. Accessed September 2008.

63. Adapted from Assessing, Diagnosing and Treating Your Outpatient Primary Care Practice [Web Page]. Available at: Clinical Microsystems: http://dms.dartmouth.edu/cms/materials/workbooks/outpatient_primary_care.doc. (Word® File, Plugin Software Help) Accessed November 2011.

64. Plan-Do-Study-Act (PDSA) worksheet [Web Page]. Available at: Institute for Healthcare Improvement. http://www.ihi.org/knowledge/Pages/Tools/PlanDoStudyActWorksheet.aspx. Accessed November 2011.

65. How Hot Are Your Improvement Action Plans: Critical Tools [Web Page]. Available at Improving Chronic Illness Care: http://www.improvingchroniccare.org/index.php?p=Critical_Tools&s=162. Accessed November 2011.

66. Kelly-Flis P. Community.

67. Pay For Performance: An Introduction.

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76. Lozano P, Finkelstein JA, Carey VJ, et al. A multisite randomized trial of the effects of physician education and organizational change in chronic-asthma care: health outcomes of the Pediatric Asthma Care Patient Outcomes Research Team II Study. Arch Pediatr Adolesc Med 2004 Sep;158.(9):875-83.

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