Appendix B: Numeric Summary of Survey Responses by Respondent Type (continued 2)

Friend or Family Member Respondents

1) What best describes you? I am a: (choose only one)

Description	All Web Sites
	n=107
	Count	%
Friend or family member of a patient	107	100.0%

Experience Ratings

2) How would you rate your experience using the Web site? (rating scale 0-10)

All Web Sites
n=107
Mean	Median	Std Dev
7.13	7.00	2.17

3) How easy was it to use the Web site? (rating scale 0-10)

All Web Sites
n=107
Mean	Median	Std Dev
7.52	8.00	2.28

4) I am looking for information for a: (choose all that apply)

Type of Person	All Web Sites
	n=107
	Count	%
Family member	64	59.8%
Non-family member	16	15.0%
Child (under 18 years)	4	3.7%
Non-senior adult (18-65 years)	8	7.5%
Senior (65+)	16	15.0%
Non-English speaker. Please specify language	0	0
Missing	20	18.7%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

Purpose of your visit

5) What was the primary purpose of your visit to the Web site today? To: (choose only one)

Purpose	All Web Sites
	n=65
	Count	%
Choose the best hospital or compare hospitals	17	26.2%
See how good a specific hospital is	12	18.5%
Prepare for a talk with a doctor	3	4.6%
Learn about a particular disease	3	4.6%
Get practical information about a hospital	6	9.2%
Find out how much one would have to pay at a hospital	2	3.1%
General interest in Web site content	1	1.5%
Other	7	10.8%
Missing	14	21.5%

6) Were you able to accomplish the primary purpose of your visit? (choose only one)

Response	All Web Sites
	n=65
	Count	%
Definitely	10	15.4%
Mostly	19	29.2%
Only partially	15	23.1%
Not at all	7	10.8%
Missing	14	21.5%

7) Did you have other reasons (in addition to the primary reason above) for your visit today? To: (choose all that apply)

Reasons	All Web Sites
	n=65
	Count	%
Choose the best hospital or compare hospitals	5	7.7%
See how good a specific hospital is	11	16.9%
Prepare for a talk with a doctor	2	3.1%
Learn about a particular disease	5	7.7%
Get practical information about a hospital (phone number, location)	3	4.6%
Find out how much one would have to pay at a hospital	4	6.2%
No, I had no other reason	21	32.3%
Other	7	10.8%
Missing	14	21.5%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

Topics of interest to you

8) What medical conditions are you looking for information about today? (choose all that apply)

Medical Condition	All Web Sites
	n=65
	Count	%
Heart disease (for example, heart attacks or heart failure)	12	18.5%
Surgery (for example, hip or knee replacement, or gallbladder surgery)	9	13.8%
Obstetrics and gynecology (for example, having a baby)	2	3.1%
Pediatric conditions	2	3.1%
Cancer	5	7.7%
Asthma	4	6.2%
Pneumonia	4	6.2%
None of the above	9	13.8%
Other	9	13.8%
Missing	22	33.8%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

9) What types of information about hospital care are you looking for today? (choose all that apply)

Types of Information	All Web Sites
	n=65
	Count	%
How often complications or errors occur	20	30.8%
How often infections occur	16	24.6%
How patients rate their care (for example, how many patients would recommend the hospital)	21	32.3%
How often patients survive	11	16.9%
How often patients get the correct care (for example, how many stroke patients get the right medicine)	19	29.2%
None of the above	12	18.5%
Other	9	13.8%
Missing	20	30.8%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

10)  What type of health insurance does your friend or family member have? (choose only one)

Type of Health Insurance	All Web Sites
	n=65
	Count	%
Private insurance (i.e., from his or her employer or that he or she purchased)	22	33.8%
Medicare	11	16.9%
Medicaid	1	1.5%
No insurance	6	9.2%
I don't know	5	7.7%
Missing	20	30.8%

Using information from the Web site

11)  How likely are you to use the Web site information now to help your friend or family member to choose a hospital or change hospitals? (choose only one) [Branch to question 12 only if answers "Unlikely" or "Very unlikely"]

Response	All Web Sites
	n=57
	Count	%
Very likely	12	21.1%
Likely	20	35.1%
Unlikely	8	14.0%
Very unlikely	1	1.8%
Missing	16	28.1%

12)  Why are you unlikely to use the information to help your friend or family member choose a hospital? (choose all that apply)

Reasons	All Web Sites
	n=9
	Count	%
My friend or family member does not have a choice of hospitals	1	11.1%
He or she does not need to choose a hospital or change hospitals at this time	1	11.1%
The information provided is not specific to his or her personal health condition	3	33.3%
Other factors are more important in the decision making	1	11.1%
The information provided does not cover the specific hospital I want to know about	2	22.2%
The information provided did not seem trustworthy	0	0.0%
The information is confusing or difficult to understand	3	33.3%
Other	2	22.2%
Missing	1	11.1%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

13)  How likely are you or your friend or family member to use the Web site information to have a conversation with a doctor or other health care provider? (choose only one)

Response	All Web Sites
	n=57
	Count	%
Very likely	12	21.1%
Likely	19	33.3%
Unlikely	9	15.8%
Very unlikely	3	5.3%
Missing	14	24.6%

What would you like added or changed?

14)  What additional information would make the Web site more useful? More information about: (choose all that apply)

Additional Information	All Web Sites
	n=67
	Count	%
How well the hospital treats the specific medical condition my friend or family member has	22	32.8%
How well the hospital does the specific surgery or procedure my friend or family member needs	22	32.8%
How much my friend or family member would pay (for example, cost of a procedure or cost of a hospital stay)	13	19.4%
Practical aspects of the hospital (for example, phone number, location)	5	7.5%
Comments from people who have been patients at the hospital	16	23.9%
Hospitals that are not currently on the Web site	4	6.0%
Individual doctors within a hospital	16	23.9%
Other	12	17.9%
Missing	19	28.4%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

15)  What would make the Web site easier for you to use? (choose all that apply)

Suggested Improvments	All Web Sites
	n=67
	Count	%
Provide a different way of searching the Web site	5	7.5%
Provide a different way of sorting the results on the Web site	8	11.9%
Make the information easier to understand (for example, fewer technical terms)	2	3.0%
Make it easier to find the best hospital	11	16.4%
Require fewer clicks to get information that I want	8	11.9%
Other	4	6.0%
Missing	34	50.7%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

16)  Please use this box to write any details about what would make this Web site more useful or easier for you to use.

[Write-in answers only. Go to Appendix C for written answers.]

17)  How likely are you to visit the Web site again? (choose only one)

Response	All Web Sites
	n=67
	Count	%
Very likely	19	28.4%
Likely	25	37.3%
Unlikely	6	9.0%
Very unlikely	0	0.0%
Missing	17	25.4%

Demographics

18)  What is your age? (choose only one)

Age	All Web Sites
	n=67
	Count	%
<18 years old	0	0.0%
18 to 24	0	0.0%
25 to 34	1	1.5%
35 to 44	5	7.5%
45 to 54	11	16.4%
55 to 64	18	26.9%
65 to 74	11	16.4%
75 or older	1	1.5%
Missing	20	29.9%

19)  Are you male or female? (choose only one)

Gender	All Web Sites
	n=67
	Count	%
Male	18	26.9%
Female	29	43.3%
Missing	20	29.9%

20)  What is the highest grade or level of school that you have completed? (choose only one)

Education	All Web Sites
	n=67
	Count	%
8th grade or less	0	0.0%
Some high school but did not graduate	0	0.0%
High school graduate or GED	5	7.5%
Some college or 2-year degree	12	17.9%
4-year college graduate	14	20.9%
More than 4-year-college degree	14	20.9%
Missing	22	32.8%