Appendix B: Numeric Summary of Survey Responses by Respondent Type

Note: Percentages may not add to 100 due to rounding.

Patient Respondents

1) What best describes you? I am a: (choose only one)

Description	All Web Sites
	n=406
	Count	%
Patient (or I might become one)	406	100.0%

Experience Ratings

2) How would you rate your experience using the Web site? (rating scale 0-10)

All Web Sites
n=406
Mean	Median	Std Dev
6.19	6.00	2.61

3) How easy was it to use the Web site? (rating scale 0-10)

All Web Sites
n=406
Mean	Median	Std Dev
6.66	7.00	2.68

Purpose of your visit

4) What was the primary purpose of your visit to the Web site today? To: (choose only one)

Purpose	All Web Sites
	n=240
	Count	%
Choose the best hospital or compare hospitals	50	20.8%
See how good a specific hospital is	52	21.7%
Prepare for a talk with a doctor	10	4.2%
Get information for my family or friends	16	6.7%
Learn about a particular disease	2	0.8%
Get practical information about a hospital	10	4.2%
Find out how much one would have to pay at a hospital	7	2.9%
General interest in Web site content	9	3.8%
Other	25	10.4%
Missing	59	24.6%

5) Were you able to accomplish the primary purpose of your visit? (choose only one)

Response	All Web Sites
	n=240
	Count	%
Definitely	48	20.0%
Mostly	52	21.7%
Only partially	51	21.3%
Not at all	34	14.2%
Missing	55	22.9%

6) Did you have other reasons (in addition to the primary reason above) for your visit today? To: (choose all that apply)

Reasons	All Web Sites
	n=240
	Count	%
Choose the best hospital for myself or compare hospitals	39	16.3%
See how good my hospital is	49	20.4%
Prepare for a talk with my doctor	15	6.3%
Get information for my family and friends	20	8.3%
Learn about a particular disease	7	2.9%
Get practical information about a hospital (phone number, location)	11	4.6%
Find out how much I would have to pay at a hospital	2	0.8%
No, I had no other reason	67	27.9%
Other	11	4.6%
Missing	63	26.3%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

Topics of interest to you

7) What medical conditions are you looking for information about today? (choose all that apply)

Medical Condition	All Web Sites
	n=256
	Count	%
Heart disease (for example, heart attacks or heart failure)	57	22.3%
Surgery (for example, hip or knee replacement, or gallbladder surgery)	51	19.9%
Obstetrics and gynecology (for example, having a baby)	17	6.6%
Pediatric conditions	6	2.3%
Cancer	23	9.0%
Asthma	11	4.3%
Pneumonia	11	4.3%
None of the above	59	23.0%
Other	37	14.5%
Missing	61	23.8%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

8) What types of information about hospital care are you looking for today? (choose all that apply)

Types of Information	All Web Sites
	n=256
	Count	%
How often complications or errors occur	78	30.5%
How often infections occur	59	23.0%
How patients rate their care (for example, how many patients would recommend the hospital)	103	40.2%
How often patients survive	43	16.8%
How often patients get the correct care (for example, how many stroke patients get the right medicine)	79	30.9%
None of the above	47	18.4%
Other	20	7.8%
Missing	63	24.6%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

Using information from the Web site

9) How likely are you to use the Web site information now to choose a hospital or change hospitals? (choose only one) [Branch to question 10 only if answers "Unlikely" or "Very unlikely"]

Response	All Web Sites
	n=235
	Count	%
Very likely	37	15.7%
Likely	59	25.1%
Unlikely	63	26.8%
Very unlikely	14	6.0%
Missing	62	26.4%

10)  Why are you unlikely to use the information to choose a hospital? (choose all that apply)

Reasons	All Web Sites
	n=77
	Count	%
I do not have a choice of a hospital	12	15.6%
I do not need to choose a hospital or change hospitals at this time	28	36.4%
The information provided is not specific to my personal health condition	17	22.1%
Other factors are more important in my decision making	11	14.3%
The information provided does not cover the specific hospital I want to know about	4	5.2%
The information provided did not seem trustworthy	4	5.2%
The information is confusing or difficult to understand	20	26.0%
Other	9	11.7%
Missing	2	2.6%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

11)  How likely are you to use the Web site information to have a conversation with your doctor or other health care provider? (choose only one)

Response	All Web Sites
	n=235
	Count	%
Very likely	31	13.2%
Likely	65	27.7%
Unlikely	58	24.7%
Very unlikely	20	8.5%
Missing	61	26.0%

What would you like added or changed?

12)  What additional information would make the Web site more useful? More information about: (choose all that apply)

Additional Information	All Web Sites
	n=251
	Count	%
How well the hospital treats my specific medical condition	90	35.9%
How well the hospital does my specific surgery or procedure	73	29.1%
How much I would pay	53	21.1%
Practical aspects of the hospital (for example, phone number, location)	21	8.4%
Comments from people who have been patients at the hospital	65	25.9%
Hospitals that are not currently on the Web site	21	8.4%
Individual doctors within a hospital	90	35.9%
Other	14	5.6%
Missing	74	29.5%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

13)  What would make the Web site easier for you to use? (choose all that apply)

Suggested Improvments	All Web Sites
	n=251
	Count	%
Provide a different way of searching the Web site	30	12.0%
Provide a different way of sorting the results on the Web site	41	16.3%
Make the information easier to understand (for example, fewer technical terms)	34	13.5%
Make it easier to find the best hospital	29	11.6%
Require fewer clicks to get information that I want	24	9.6%
Other	18	7.2%
Missing	127	50.6%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

14)  Please use this box to write any details about what would make this Web site more useful or easier for you to use.

[Write-in answers only. Go to Appendix C for written answers.]

15)  How likely are you to visit the Web site again? (choose only one)

Response	All Web Sites
	n=251
	Count	%
Very likely	66	26.3%
Likely	84	33.5%
Unlikely	29	11.6%
Very unlikely	11	4.4%
Missing	61	24.3%

Demographics

16)  What is your age? (choose only one)

Age	All Web Sites
	n=236
	Count	%
<18 years old	0	0.0%
18 to 24	0	0.0%
25 to 34	12	5.1%
35 to 44	18	7.6%
45 to 54	30	12.7%
55 to 64	64	27.1%
65 to 74	30	12.7%
75 or older	14	5.9%
Missing	68	28.8%

17)  Are you male or female? (choose only one)

Gender	All Web Sites
	n=236
	Count	%
Male	65	27.5%
Female	103	43.6%
Missing	68	28.8%

18)  Are you of Hispanic or Latino descent? (choose only one)

Response	All Web Sites
	n=236
	Count	%
Yes, Hispanic or Latino	5	2.1%
No, not Hispanic or Latino	159	67.4%
Missing	72	30.5%

19)  What is your race? (choose all that apply)

Race	All Web Sites
	n=226
	Count	%
White	145	61.4%
Black or African American	3	1.3%
Asian	2	0.8%
Native Hawaiian or Other Pacific Islander	1	0.4%
American Indian or Alaska Native	3	1.3%
Other	8	3.4%
Missing	78	33.1%

For this question, the total number of answers may be greater than the number of respondents, because each respondent could choose more than one answer.

20)  What is the highest grade or level of school that you have completed? (choose only one)

Education	All Web Sites
	n=236
	Count	%
8th grade or less	0	0.0%
Some high school but did not graduate	0	0.0%
High school graduate or GED	14	5.9%
Some college or 2-year degree	47	19.9%
4-year college graduate	41	17.4%
More than 4-year-college degree	66	28.0%
Missing	68	28.8%

21)  What type of health insurance do you have? (choose only one)

Type of Health Insurance	All Web Sites
	n=236
	Count	%
Private insurance (i.e., from your employer or purchased by you)	116	49.2%
Medicare	36	15.3%
Medicaid	1	0.4%
No insurance	4	1.7%
I don't know	0	0.0%
Other	7	3.0%
Missing	72	30.5%