Medical Office Survey on Patient Safety Culture 2012

Table 1. Example of Computing Item and Composite Percent Positive Scores

Four items measuring "Nonpunitive Response to Mistakes"

For positively worded items, count the # of "Strongly agree" or "Agree" responses

For negatively worded items, count the # of "Strongly disagree" or "Disagree" responses

Total # of responses to the item

Percent positive response on item

Item C4—positively worded

"This office trains staff when new processes are put into place"

110

NA*

240

110/240=46%

Item C7—positively worded

"This office makes sure staff get the on-the-job training they need"

140

NA*

250

140/250= 56%

Item C10R—negatively worded

"Staff in this office are asked to do tasks they haven't been trained to do"

NA*

125

260

125/260=48%

*NA = Not applicable.

Composite Score % Positive = (46% + 56% + 48%) / 3 = 50%.

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Page last reviewed October 2014
Page originally created September 2012

Internet Citation: Table 1. Example of Computing Item and Composite Percent Positive Scores. Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosvnotestab1.html