Medical Office Survey on Patient Safety Culture 2012

Table A-8. Item-Level Average Overall Ratings on Quality by Single vs. Multi-Specialty

Survey Items by Average Overall Ratings on Quality	Single Specialty	Multi-Specialty
# Medical Offices	641	291
# Respondents	11,188	12,450
1. Patient Centered—Is responsive to individual patient preferences, needs, and values. (G1a)
5—Excellent	32%	24%
4—Very good	39%	38%
3—Good	24%	31%
2—Fair	4%	7%
1—Poor	1%	1%
2. Effective—Is based on scientific knowledge. (G1b)
5—Excellent	30%	21%
4—Very good	42%	42%
3—Good	25%	30%
2—Fair	3%	6%
1—Poor	0%	1%
3. Timely—Minimizes waits and potentially harmful delays. (G1c)
5—Excellent	19%	14%
4—Very good	34%	32%
3—Good	30%	33%
2—Fair	13%	16%
1—Poor	4%	4%
4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1d)
5—Excellent	22%	15%
4—Very good	38%	35%
3—Good	31%	35%
2—Fair	8%	12%
1—Poor	2%	3%
5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1e)
5—Excellent	54%	46%
4—Very good	29%	31%
3—Good	14%	18%
2—Fair	3%	4%
1—Poor	1%	1%

Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.

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Page last reviewed October 2014
Page originally created September 2012

Internet Citation: Table A-8. Item-Level Average Overall Ratings on Quality by Single vs. Multi-Specialty. Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosv12tabapa8.html