Medical Office Survey on Patient Safety Culture 2012
Table 6-7. Percentiles on Average Overall Ratings on Quality for the 2012 Database
| Average Overall Ratings on Quality | Average % Positive | s.d. | Survey Item % Positive Response | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Minimum | 10th Percentile |
25th Percentile |
Median / 50th Percentile |
75th Percentile |
90th Percentile |
Maximum | |||
| 1. Patient-Centered—Is responsive to individual patient preferences, needs, and values. (G1A) | |||||||||
| 5—Excellent | 29% | 19.57% | 0% | 7% | 15% | 27% | 40% | 56% | 100% |
| 4—Very good | 39% | 15.42% | 0% | 20% | 29% | 38% | 47% | 58% | 100% |
| 3—Good | 26% | 15.80% | 0% | 0% | 15% | 25% | 37% | 47% | 83% |
| 2—Fair | 5% | 7.32% | 0% | 0% | 0% | 0% | 8% | 14% | 50% |
| 1—Poor | 1% | 2.06% | 0% | 0% | 0% | 0% | 0% | 2% | 17% |
| 2. Effective—Is based on scientific knowledge. (G1B) | |||||||||
| 5—Excellent | 27% | 17.79% | 0% | 7% | 14% | 23% | 36% | 50% | 100% |
| 4—Very good | 42% | 16.23% | 0% | 22% | 31% | 42% | 50% | 63% | 100% |
| 3—Good | 26% | 15.64% | 0% | 7% | 15% | 26% | 36% | 47% | 86% |
| 2—Fair | 4% | 6.58% | 0% | 0% | 0% | 0% | 7% | 13% | 50% |
| 1—Poor | 0% | 1.88% | 0% | 0% | 0% | 0% | 0% | 0% | 29% |
| 3. Timely—Minimizes waits and potentially harmful delays. (G1C) | |||||||||
| 5—Excellent | 17% | 16.82% | 0% | 0% | 5% | 13% | 25% | 40% | 100% |
| 4—Very good | 33% | 16.48% | 0% | 14% | 21% | 33% | 43% | 55% | 86% |
| 3—Good | 31% | 14.79% | 0% | 13% | 21% | 31% | 40% | 50% | 100% |
| 2—Fair | 14% | 12.95% | 0% | 0% | 0% | 13% | 22% | 32% | 83% |
| 1—Poor | 4% | 7.47% | 0% | 0% | 0% | 0% | 6% | 13% | 43% |
| 4. Efficient—Ensures cost-effective care (avoids waste, overuse, and misuse of services). (G1D) | |||||||||
| 5—Excellent | 20% | 16.86% | 0% | 0% | 8% | 16% | 26% | 42% | 100% |
| 4—Very good | 37% | 16.13% | 0% | 19% | 27% | 36% | 45% | 57% | 100% |
| 3—Good | 32% | 15.17% | 0% | 13% | 22% | 33% | 42% | 50% | 83% |
| 2—Fair | 9% | 9.34% | 0% | 0% | 0% | 8% | 14% | 22% | 62% |
| 1—Poor | 2% | 4.25% | 0% | 0% | 0% | 0% | 3% | 8% | 33% |
| 5. Equitable—Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc. (G1E) | |||||||||
| 5—Excellent | 51% | 19.12% | 0% | 29% | 38% | 50% | 63% | 78% | 100% |
| 4—Very good | 30% | 14.30% | 0% | 13% | 20% | 30% | 39% | 47% | 86% |
| 3—Good | 15% | 12.08% | 0% | 0% | 6% | 14% | 22% | 31% | 80% |
| 2—Fair | 3% | 5.505 | 0% | 0% | 0% | 0% | 6% | 11% | 40% |
| 1—Poor | 1% | 2.75% | 0% | 0% | 0% | 0% | 0% | 3% | 33% |
Note: The item's survey location is shown after the item text. Percentages may not add to exactly 100 percent due to rounding.
Page last reviewed October 2014
Page originally created September 2012
Page originally created September 2012
Internet Citation: Table 6-7. Percentiles on Average Overall Ratings on Quality for the 2012 Database. Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mosurv12tab6-7.html
The information on this page is archived and provided for reference purposes only.
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