Medical Office Survey on Patient Safety Culture 2012

Chart 5-5. Item-Level Average Overall Ratings on Quality Across All 2012 Database Medical Offices (Text Description)

Overall, how would you rate your medical office on each of the following areas of health care quality?

Item	Survey Items by Patient Safety Culture Area	Excellent	Very Good	Good	Fair	Poor
G1a.	Patient Centered Is responsive to individual patient preferences, needs, and values.	29%	39%	26%	5%	1%
G1b.	Effective Is based on scientific knowledge.	27%	42%	26%	4%	0%
G1c.	Timely Minimizes waits and potentially harmful delays.	17%	33%	31%	14%	4%
G1d.	Efficient Ensures cost-effective care (avoids waste, overuse, and misuse of services).	20%	37%	32%	9%	2%
G1e.	Equitable Provides the same quality of care to all individuals regardless of gender, race, ethnicity, socioeconomic status, language, etc.	51%	30%	15%	3%	1%

Note: (1) Percentages indicate average percent response for each item response category across the 2012 database medical offices and (2) percentages may not add to 100 percent due to rounding.

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Page last reviewed October 2014
Page originally created September 2012

Internet Citation: Chart 5-5. Item-Level Average Overall Ratings on Quality Across All 2012 Database Medical Offices (Text Description). Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mo12ch5txt.html