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Medical Office Survey on Patient Safety Culture 2012

Chart 5-3. Item-Level Average Ratings on List of Patient Safety and Quality Issues Across All 2012 Database Medical Offices (Text Description)

In your best estimate, how often did the following things happen in your medical office over the past 12 months?

Item Survey Question Not in the past 12 months Once or twice in the past 12 months Several times in the past 12 months Monthly Weekly Daily
A1. A patient was unable to get an appointment within 48 hours for an acute/serious problem. 47% 21% 9% 6% 8% 7%
77% Positive
A2. The wrong chart/medical record was used for a patient. 52% 37% 7% 2% 1% 0%
96% Positive
A3. A patient's chart/medical record was not available when needed. 40% 28% 15% 6% 7% 3%
83% Positive
A4. Medical information was filed, scanned, or entered into the wrong patient's chart/medical record. 32% 42% 17% 5% 2% 1%
91% Positive
A5. Medical equipment was not working properly or was in need of repair or replacement. 34% 40% 17% 5% 3% 1%
91% Positive
A6. A pharmacy contacted our office to clarify or correct a prescription. 7% 20% 24% 14% 22% 12%
51% Positive
A7. A patient's medication list was not updated during his or her visit. 28% 24% 20% 11% 11% 7%
72% Positive
A8. The results from a lab or imaging test were not available when needed. 20% 29% 24% 13% 11% 3%
73% Positive
A9. A critical abnormal result from a lab or imaging test was not followed up on within 1 business day. 60% 24% 8% 4% 3% 1%
92% Positive

Note: (1) Percentages indicate average percent response for each item response category across the 2012 database medical offices, (2) the percent positive displayed may not equal the sum of the response option percentages due to rounding, and (3) all six percentages may not add to 100 percent due to rounding.

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Page last reviewed October 2014
Page originally created September 2012
Internet Citation: Chart 5-3. Item-Level Average Ratings on List of Patient Safety and Quality Issues Across All 2012 Database Medical Offices (Text Description). Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2012/mo12ch3txt.html

 

The information on this page is archived and provided for reference purposes only.

 
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