Table 12. Example of How To Calculate Item and Composite Percent Positive Scores

2010 Preliminary Comparative Results

Office Processes and Standardization	For positively worded items, the # of "Strongly agree" or "Agree" responses	For negatively worded items, the # of "Strongly disagree" or "Disagree" responses	Total # of responses to the item*	Percent positive response on item
Item C9-positively worded: "We have good procedures for checking that work in this office was done correctly"	24	NA*	52	24/52=46%
Item C15-positively worded: "Staff in this office follow standardized processes to get tasks done"	26	NA*	50	26/50=52%
Item C8-negatively worded: "This office is more disorganized than it should be"	NA*	22	48	22/48=46%
Item C12-negatively worded: "We have problems with workflow in this office"	NA*	28	50	28/50= 56%
	Average percent positive response across the 4 items = 50%

* Excluding not applicable/don't know and missing responses

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Page last reviewed November 2010

Internet Citation: Table 12. Example of How To Calculate Item and Composite Percent Positive Scores: 2010 Preliminary Comparative Results. November 2010. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2010/moreslttab12.html