2012 User Comparative Database Report

Table B-9. Composite-Level Average Percent Positive Response by Interaction With Patients

Patient Safety Culture Composites	Interaction with Patients
	With Direct Interaction	Without Direct Interaction
	1,113 Hospitals	1,054 Hospitals
	407,880 Respondents	130,006 Respondents
1. Teamwork Within Units	80%	81%
2. Supervisor/Manager Expectations & Actions Promoting Patient Safety	75%	77%
3. Org Learning—Continuous Improvement	72%	73%
4. Management Support for Patient Safety	71%	77%
5. Overall Perceptions of Patient Safety	66%	68%
6. Feedback & Communication About Error	64%	68%
7. Frequency of Events Reported	63%	65%
8. Communication Openness	61%	64%
9. Teamwork Across Units	58%	59%
10. Staffing	58%	54%
11. Handoffs & Transitions	47%	39%
12. Nonpunitive Response to Error	44%	46%
Average Across Composites	63%	64%

Return to Appendix B

Page last reviewed December 2012
Page originally created December 2012

Internet Citation: Table B-9. Composite-Level Average Percent Positive Response by Interaction With Patients. Content last reviewed December 2012. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2012/hosp12tabb9.html