2011 User Comparative Database Report

Table B-9. Composite-Level Average Percent Positive Response by Interaction with Patients

Patient Safety Culture Composites	Interaction with Patients
	With Direct Interaction	Without Direct Interaction
	1,021 Hospitals	957 Hospitals
	340,637 Respondents	108,936 Respondents
1. Teamwork Within Units	79%	81%
2. Supervisor/Manager Expectations & Actions Promoting Patient Safety	75%	77%
3. Management Support for Patient Safety	71%	78%
4. Organizational Learning—Continuous Improvement	73%	73%
5. Overall Perceptions of Patient Safety	66%	67%
6. Feedback & Communication About Error	63%	68%
7. Frequency of Events Reported	62%	65%
8. Communication Openness	62%	64%
9. Teamwork Across Units	58%	59%
10. Staffing	58%	54%
11. Handoffs & Transitions	46%	39%
12. Nonpunitive Response to Error	44%	46%
Average Across Composites	63%	64%

Return to Appendix B

Page last reviewed October 2014
Page originally created April 2011

Internet Citation: Table B-9. Composite-Level Average Percent Positive Response by Interaction with Patients. Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2011/hosp11tabb9.html