- 396.04 KB]Table C-9. Trending: Item-Level Average Percent Positive Response by Hospital Teaching Status and Ownership and Control
2010 User Comparative Database Report
| Survey Items by Composite | Database Year | Teaching | Nonteaching | Government | Nongovernment | |
|---|---|---|---|---|---|---|
| 99 Hospitals Both Years | 222 Hospitals Both Years | 77 Hospitals Both Years | 244 Hospitals Both Years | |||
| 69,931 Most Recent Respondents | 58,022 Most Recent Respondents | 13,690 Most Recent Respondents | 114,263 Most Recent Respondents | |||
| 63,148 Previous Respondents | 51,349 Previous Respondents | 12,221 Previous Respondents | 102,276 Previous Respondents | |||
| 1. Teamwork Within Units | A1 People support one another in this unit. | Most Recent | 84% | 86% | 85% | 86% |
| Previous | 81% | 84% | 84% | 83% | ||
| Change | 3% | 2% | 1% | 3% | ||
| A3 When a lot of work needs to be done quickly, we work together as a team to get the work done. | Most Recent | 84% | 87% | 87% | 86% | |
| Previous | 81% | 86% | 87% | 83% | ||
| Change | 3% | 1% | 0% | 3% | ||
| A4 In this unit, people treat each other with respect. | Most Recent | 77% | 79% | 77% | 78% | |
| Previous | 74% | 78% | 77% | 76% | ||
| Change | 3% | 1% | 0% | 2% | ||
| A11 When one area in this unit gets really busy, others help out. | Most Recent | 67% | 70% | 69% | 69% | |
| Previous | 64% | 69% | 69% | 67% | ||
| Change | 3% | 1% | 0% | 2% | ||
| 2. Supervisor/Manager Expectations & Actions Promoting Patient Safety | B1 My supv/mgr says a good word when he/she sees a job done according to established patient safety procedures. | Most Recent | 73% | 74% | 72% | 74% |
| Previous | 70% | 71% | 70% | 71% | ||
| Change | 3% | 3% | 2% | 3% | ||
| B2 My supv/mgr seriously considers staff suggestions for improving patient safety. | Most Recent | 76% | 78% | 77% | 77% | |
| Previous | 73% | 75% | 76% | 75% | ||
| Change | 3% | 3% | 1% | 2% | ||
| B3R Whenever pressure builds up, my supv/mgr wants us to work faster, even if it means taking shortcuts. | Most Recent | 72% | 75% | 78% | 73% | |
| Previous | 70% | 75% | 77% | 72% | ||
| Change | 2% | 0% | 1% | 1% | ||
| B4R My supv/mgr overlooks patient safety problems that happen over and over. | Most Recent | 75% | 77% | 78% | 76% | |
| Previous | 72% | 76% | 78% | 74% | ||
| Change | 3% | 1% | 0% | 2% | ||
| 3. Management Support for Patient Safety | F1 Hospital mgmt provides a work climate that promotes patient safety. | Most Recent | 78% | 83% | 84% | 80% |
| Previous | 74% | 80% | 82% | 77% | ||
| Change | 4% | 3% | 2% | 3% | ||
| F8 The actions of hospital mgmt show that patient safety is a top priority. | Most Recent | 72% | 75% | 76% | 73% | |
| Previous | 67% | 72% | 73% | 70% | ||
| Change | 5% | 3% | 3% | 3% | ||
| F9R Hospital mgmt seems interested in patient safety only after an adverse event happens. | Most Recent | 57% | 62% | 64% | 60% | |
| Previous | 55% | 60% | 61% | 58% | ||
| Change | 2% | 2% | 3% | 2% | ||
| 4. Organizational Learning—Continuous Improvement | A6 We are actively doing things to improve patient safety. | Most Recent | 82% | 84% | 83% | 83% |
| Previous | 78% | 82% | 83% | 80% | ||
| Change | 4% | 2% | 0% | 3% | ||
| A9 Mistakes have led to positive changes here. | Most Recent | 62% | 65% | 65% | 64% | |
| Previous | 59% | 63% | 64% | 61% | ||
| Change | 3% | 2% | 1% | 3% | ||
| A13 After we make changes to improve patient safety, we evaluate their effectiveness. | Most Recent | 68% | 70% | 69% | 69% | |
| Previous | 65% | 69% | 70% | 67% | ||
| Change | 3% | 1% | -1% | 2% | ||
| 5. Overall Perceptions of Patient Safety | A10R It is just by chance that more serious mistakes don't happen around here. | Most Recent | 58% | 63% | 64% | 61% |
| Previous | 54% | 60% | 61% | 58% | ||
| Change | 4% | 3% | 3% | 3% | ||
| A15 Patient safety is never sacrificed to get more work done. | Most Recent | 61% | 67% | 69% | 64% | |
| Previous | 57% | 65% | 67% | 61% | ||
| Change | 4% | 2% | 2% | 3% | ||
| A17R We have patient safety problems in this unit. | Most Recent | 59% | 66% | 67% | 62% | |
| Previous | 53% | 63% | 65% | 59% | ||
| Change | 6% | 3% | 2% | 3% | ||
| A18 Our procedures and systems are good at preventing errors from happening. | Most Recent | 69% | 73% | 73% | 71% | |
| Previous | 66% | 71% | 71% | 69% | ||
| Change | 3% | 2% | 2% | 2% | ||
| 6. Feedback & Communication About Error | C1 We are given feedback about changes put into place based on event reports. | Most Recent | 56% | 55% | 53% | 56% |
| Previous | 53% | 52% | 51% | 53% | ||
| Change | 3% | 3% | 2% | 3% | ||
| C3 We are informed about errors that happen in this unit. | Most Recent | 63% | 66% | 68% | 65% | |
| Previous | 60% | 65% | 66% | 62% | ||
| Change | 3% | 1% | 2% | 3% | ||
| C5 In this unit, we discuss ways to prevent errors from happening again. | Most Recent | 69% | 72% | 71% | 71% | |
| Previous | 66% | 70% | 71% | 68% | ||
| Change | 3% | 2% | 0% | 3% | ||
| 7. Communication Openness | C2 Staff will freely speak up if they see something that may negatively affect patient care. | Most Recent | 74% | 76% | 75% | 76% |
| Previous | 72% | 75% | 76% | 74% | ||
| Change | 2% | 1% | -1% | 2% | ||
| C4 Staff feel free to question the decisions or actions of those with more authority. | Most Recent | 47% | 48% | 47% | 48% | |
| Previous | 46% | 46% | 47% | 46% | ||
| Change | 1% | 2% | 0% | 2% | ||
| C6R Staff are afraid to ask questions when something does not seem right. | Most Recent | 61% | 63% | 64% | 62% | |
| Previous | 59% | 62% | 63% | 61% | ||
| Change | 2% | 1% | 1% | 1% | ||
| 8. Frequency of Events Reported | D1 When a mistake is made, but is caught and corrected before affecting the patient, how often is this reported? | Most Recent | 54% | 57% | 55% | 56% |
| Previous | 51% | 53% | 53% | 52% | ||
| Change | 3% | 4% | 2% | 4% | ||
| D2 When a mistake is made, but has no potential to harm the patient, how often is this reported? | Most Recent | 56% | 60% | 60% | 58% | |
| Previous | 53% | 56% | 57% | 55% | ||
| Change | 3% | 4% | 3% | 3% | ||
| D3 When a mistake is made that could harm the patient, but does not, how often is this reported? | Most Recent | 71% | 75% | 74% | 73% | |
| Previous | 70% | 73% | 74% | 71% | ||
| Change | 1% | 2% | 0% | 2% | ||
| 9. Teamwork Across Units | F2R Hospital units do not coordinate well with each other. | Most Recent | 41% | 49% | 50% | 45% |
| Previous | 40% | 46% | 48% | 43% | ||
| Change | 1% | 3% | 2% | 2% | ||
| F4 There is good cooperation among hospital units that need to work together. | Most Recent | 54% | 62% | 63% | 58% | |
| Previous | 52% | 60% | 62% | 56% | ||
| Change | 2% | 2% | 1% | 2% | ||
| F6R It is often unpleasant to work with staff from other hospital units. | Most Recent | 55% | 60% | 61% | 58% | |
| Previous | 54% | 59% | 60% | 57% | ||
| Change | 1% | 1% | 1% | 1% | ||
| F10 Hospital units work well together to provide the best care for patients. | Most Recent | 64% | 70% | 72% | 67% | |
| Previous | 61% | 68% | 70% | 65% | ||
| Change | 3% | 2% | 2% | 2% | ||
| 10. Staffing | A2 We have enough staff to handle the workload. | Most Recent | 51% | 58% | 61% | 54% |
| Previous | 47% | 55% | 59% | 50% | ||
| Change | 4% | 3% | 2% | 4% | ||
| A5R Staff in this unit work longer hours than is best for patient care. | Most Recent | 49% | 54% | 56% | 52% | |
| Previous | 47% | 52% | 55% | 49% | ||
| Change | 2% | 2% | 1% | 3% | ||
| A7R We use more agency/temporary staff than is best for patient care. | Most Recent | 65% | 66% | 66% | 66% | |
| Previous | 60% | 64% | 65% | 62% | ||
| Change | 5% | 2% | 1% | 4% | ||
| A14R We work in "crisis mode" trying to do too much, too quickly. | Most Recent | 45% | 52% | 56% | 48% | |
| Previous | 42% | 49% | 54% | 45% | ||
| Change | 3% | 3% | 2% | 3% | ||
| 11. Handoffs & Transitions | F3R Things "fall between the cracks" when transferring patients from one unit to another. | Most Recent | 36% | 44% | 49% | 39% |
| Previous | 35% | 43% | 48% | 39% | ||
| Change | 1% | 1% | 1% | 0% | ||
| F5R Important patient care information is often lost during shift changes. | Most Recent | 47% | 50% | 51% | 49% | |
| Previous | 47% | 50% | 53% | 48% | ||
| Change | 0% | 0% | -2% | 1% | ||
| F7R Problems often occur in the exchange of information across hospital units. | Most Recent | 38% | 45% | 48% | 42% | |
| Previous | 38% | 43% | 45% | 40% | ||
| Change | 0% | 2% | 3% | 2% | ||
| F11R Shift changes are problematic for patients in this hospital. | Most Recent | 40% | 47% | 51% | 43% | |
| Previous | 41% | 46% | 50% | 43% | ||
| Change | -1% | 1% | 1% | 0% | ||
| 12. Nonpunitive Response to Error | A8R Staff feel like their mistakes are held against them. | Most Recent | 48% | 53% | 53% | 51% |
| Previous | 46% | 52% | 53% | 49% | ||
| Change | 2% | 1% | 0% | 2% | ||
| A12R When an event is reported, it feels like the person is being written up, not the problem. | Most Recent | 44% | 48% | 48% | 46% | |
| Previous | 42% | 45% | 45% | 44% | ||
| Change | 2% | 3% | 3% | 2% | ||
| A16R Staff worry that mistakes they make are kept in their personnel file. | Most Recent | 32% | 38% | 39% | 35% | |
| Previous | 31% | 36% | 38% | 33% | ||
| Change | 1% | 2% | 1% | 2% | ||
Page last reviewed March 2010
Internet Citation: Table C-9. Trending: Item-Level Average Percent Positive Response by Hospital Teaching Status and Ownership and Control: 2010 User Comparative Database Report.
March 2010. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2010/tabc9.html
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