Public Health Emergency Preparedness
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Appendix 4 (continued)
4.2 Drug Identification (DI) Application
Introduction
The DI application will allow inbound callers to obtain self-service identification
for the different appearances of antibiotic drugs that are being dispensed at POD
sites during a public health emergency. The callers should be given clear directions
from the menu messages and be able to repeat messages or descriptions of the
identified drug. The caller should also have the ability to identify more than
one drug appearance per call or to repeat messages. The application should have messages
that refer callers to other resources if they cannot utilize the self-service
application or the rug appearance is not included as an option (if it could be
modified to automatically transfer them to an information provider for assistance).
This application will be designed to accommodate one language selection (English).
However, future programming changes may be need for additional language selections
that the caller will select at the beginning of the call (just as with the other
three applications). The DI application will also provide reporting on how many
callers selected each of the drug identification options. The DI application
should be able to accommodate options for all expected antibiotic drug appearances
that are to be distributed.
DI Main Call Flow (English)
CIPRO Flow
LEVA Flow
DOXY Flow
DOXY Cap Flow
DOXY Tab Flow
General & Ciproflaxacin Announcements
Levaquin & Doxycycline Announcements
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