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Date: ____/____/____ Time: ________ AM/PM Interviewer(s): __________________________________________________________________________________________________ Site/institution: _________________________________________________________________________________________________ Person(s) interviewed: ___________________________________________________________________________________________ |
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1. What was the motivation going in for a radical redesign? |
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2. What are the goals for transforming your organization? |
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3. What steps did you take to transform your organization?
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4. What were the timelines for this transformation for each of the steps? |
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5. From your personal experience in health care, what processes would you change? |
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6. What were the critical juncture points? |
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7. What worked well during this transformation? What did not work well? |
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8. What were the problems/issues that you confronted? What would you approach differently? |
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9. Which of the components of these processes are transferable to other organizations, particularly health care? Which ones are not? |
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10. What do you estimate were the costs of this transformation and the components of these costs? |
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11. What was the role of information technology? |
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12. What was the role of human resources? |
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13. Where did you need to make organizational structure or key competency changes and how were these accomplished? |
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14. Can you describe the most important end-results? |
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15. Can you name the tools/concepts that you applied? For example, Six Sigma, Lean, etc. |
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16. What other industries did you look at as for examples of redesign? |
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17. What were the critical factors involved in maintaining the success and visibility of the projects? |
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