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Slide 9. A Comprehensive Response to Patient Incidents: The Seven Pillars

The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm

Slide 9. A Comprehensive Response to Patient Incidents: The Seven Pillars.

McDonald et al Quality and Safety in Health Care, Jan 2010

  • Reporting.
  • Investigation.
  • Communication.
  • Apology with remediation—including waiver of hospital and professional fees.
  • Process and performance improvement.
  • Data tracking and analysis.
  • Education—of the entire process.

Contents

Page last reviewed October 2014
Page originally created May 2012
Internet Citation: Slide 9. A Comprehensive Response to Patient Incidents: The Seven Pillars. Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/news/events/nac/2012-04-nac/mcdonald/mcdonald9.html

 

The information on this page is archived and provided for reference purposes only.

 
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