Skip Navigation Archive: U.S. Department of Health and Human Services U.S. Department of Health and Human Services
Archive: Agency for Healthcare Research Quality www.ahrq.gov
AHRQ Home—Live Site | Archive Home | Site Map
Archival print banner

This information is for reference purposes only. It was current when produced and may now be outdated. Archive material is no longer maintained, and some links may not work. Persons with disabilities having difficulty accessing this information should contact us at: https://info.ahrq.gov. Let us know the nature of the problem, the Web address of what you want, and your contact information.

Please go to www.ahrq.gov for current information.

Slide 13. Establishing a Patient Communication Consult Service (PCCS)

The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm

Slide 13. Establishing a PCCS.

  • Leadership buy-in.
  • Establish policy, procedure:
    • Rapid access 24/7—hotline.
    • Just in time training for those who access hotline.
    • Command and control.
    • Establish the "liaison".
    • Goal—to maintain trust and to learn.
    • Help/support physicians overcome their fears.

Contents

Page last reviewed October 2014
Page originally created May 2012
Internet Citation: Slide 13. Establishing a Patient Communication Consult Service (PCCS). Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/news/events/nac/2012-04-nac/mcdonald/mcdonald13.html

 

The information on this page is archived and provided for reference purposes only.

 
AHRQ Advancing Excellence in Health Care