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Slide 12. The Patient Communication Consult Service (PCCS)

The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm

Slide 12. The Patient Communication Consult Service [PCCS].

  • PCCS—immediately available 24/7.
  • Current options.
  • Empowerment.
  • Value of Emotional Intelligence (EI).
  • Expectations.
  • Physician involvement.
  • Patient-family involvement.
  • Mitigates impact of "special colleagues" with low EI.

Image: The cover of a brochure titled Patient Communication Consult Service is shown.

Contents

Page last reviewed October 2014
Page originally created May 2012
Internet Citation: Slide 12. The Patient Communication Consult Service (PCCS). Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/news/events/nac/2012-04-nac/mcdonald/mcdonald12.html

 

The information on this page is archived and provided for reference purposes only.

 
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