Assessing CAHPS® Clinician & Group Survey Results What Can CAHPS® Database Do For You

On September 18, 2011, Janice Ricketts made this presentation at the 2011 Annual Conference. Select to access the PowerPoint® presentation (1.6 MB). Plugin Software Help.

Slide 1

Assessing CAHPS Clinician & Group Survey Results: What Can CAHPS Database Do For You

Janice Ricketts, CAHPS Database Manager,
Westat
2011 AHRQ Annual Conference
September 18, 2011

Slide 2

CAHPS Database

• National repository of data for selected CAHPS surveys.
• Two major applications:
  • Benchmarking to evaluate health system performance and support quality improvement.
  • Research on consumer assessments of quality.
• Funded by AHRQ and administered by Westat through the CAHPS User Network.

Slide 3

CAHPS Database Components

• CAHPS Health Plan Survey Database:
  • 4.3 million records collected.
  • 12 Annual Chartbooks (1998—present).
• CAHPS Clinician & Group Survey Database:
  • Just launched in May 2011
    330,747 completes
    1,095 practice sites.

Slide 4

Benefits of Participation

• Free service open to all survey users on a voluntary basis.
• Submit data through an Online Data Submission System:
  • Technical support, data submission specifications and submission training video.
• Access to comparative results by survey version through an Online Reporting System.
• Support to participants provided through:
  • Custom analysis and reports.
  • User network.
  • E-mail and phone technical support.

Slide 5

Online Submission

Image: Screen shot of the CAHPS Data Submission System Web page is shown.

Slide 6

Online Reporting

• Supports selected CAHPS surveys maintained by the CAHPS Database:
  • CAHPS Health Plan Survey.
  • CAHPS Clinician & Group Survey.
• Public portal available to everyone:
  • Ability to view summary-level data only.
• Password-protected portal accessible only to participants who contribute data:
  • Ability to view your own results compared to selected benchmarks.

Slide 7

Comparative Results in Online Reporting System
(https://cahps.ahrq.gov)

Image: Screen shot of the CAHPS Benchmarking Database: Comparative Data Web page is shown.

Slide 8

Top Box Scores

Percent reporting most positive response for composites, rating, and question items across selected characteristics:

• Region.
• Physician specialty.
• Practice ownership & affiliation.
• Number of visits per practice.
• Survey mode.

An image of The CAHPS Database Web site is shown.

Slide 9

Top Box Scores—Submitter

An image showing an example of top box scores for selected group compared to CAHPS Database overall and 90th, 75th, 50th, and 25th percentiles is shown.

Slide 10

Frequencies

View the distribution of scores for all response options.

Allows users to run custom one-way and two-way frequencies by selected respondent and practice characteristics.

An image showing an example of frequency distribution of scores for the response options doctor listened carefully question by gender is shown.

Slide 11

Barchart Results

Display a graphical distribution of survey results that show the top, bottom, and middle response categories.

An image showing an example of Bar chart displaying a graphical distribution of survey results that show the top, bottom, and middle response categories is shown.

Slide 12

Barchart Results –Submitter Results

Compare your results to National Distribution and practice site characteristics such as:

• Region.
• Physician specialty.
• Practice ownership & affiliation.
• Number of visits per practice.
• Survey mode.

An image showing an example of bar chart of a participating group and practice sites results compared to selected benchmarks is shown.

Slide 13

Percentiles

2010 Adult Primary Care Visit 4 Point Percentiles

An image showing an example of table presenting percentiles for selected composite and individual items is shown.

Slide 14

Downloadable Reports

An image showing an example of Report builder web page and images of various reports available for download is shown.

Slide 15

Export Results to Excel

Image: An example of a downloaded MS Excel file of results is shown.

Slide 16

Physician Specialty Comparisons: Visit Version Top Box Scores

Slide 17

Additional QI Resources

• CAHPS Improving Quality site: https://cahps.ahrq.gov:
  • Case studies of QI initiatives.
  • Supplemental survey questions.
  • Archived Webcasts and presentations.
  • Links to related resources.

Slide 18

CAHPS User Support Services

• CAHPS User Network Web Site:
  https://cahps.ahrq.gov
• CAHPS Database Technical support:
  E-mail: NCBD1@ahrq.gov
  Phone: 888-808-7108.
• CAHPS Technical support
  E-mail: CAHPS1@ahrq.gov
  Phone: 800-492-9261