Regional Collaboratives as Catalysts for Quality Reporting and Improvement: Engaging Consumers Engagingly (Text Version)

Slide presentation from the AHRQ 2009 conference.

On September 15, 2009, Nancy Clarke made this presentation at the 2009 Annual Conference. Select to access the PowerPoint® presentation (3.6 MB).

Slide 1

Slide 1. Regional Collaboratives as Catalysts for Quality Reporting and Improvement: Engaging Consumers Engagingly

Regional Collaboratives as Catalysts for Quality Reporting and Improvement:

Engaging Consumers Engagingly

AHRQ September 15, 2009

Slide 2

Slide 2. Quality Corp Mission

Quality Corp Mission

To measure & improve the quality of health care in Oregon through collaboration

Slide 3

Slide 3. Our strategy

Our strategy

Three overlapping circles emphasize relatedness of measurement, improvement and consumer engagement.

Slide 4

Slide 4. Consumer Strategy

Consumer Strategy:

Help Consumers Understand
- What is quality?
- Why should you care?
- What can you do to get it?
Critical Principle:
- Encourage use of comparative information &
- Make consumers partners with their provider

Slide 5

Slide 5. Steps

Steps

Recruit community "go to" partners
- AARP Oregon
- RWJF Consumer Voices for Coverage grantees - including Oregonians for Health Security and Oregon Action
Establish a clear, aligned messages
Develop a core set of materials (scientifically vetted and consumer tested)
- Quality Action Packet with 5 inserts
- Web
Go where the partner wants to go

Slide 6

Slide 6. Brochure Example 1

Quality care is safe, it works, it's tailored to you
There are big variations in care quality
You need to be informed and involved
- Talk to your provider about what quality means for you
- Do your part to stay healthy

Slide 7

Slide 7. Brochure Example 2

What's quality/ How can you get it?
How can you find trustworthy information on the web?
Making the most of your medical appointments
What is care that works?
- What is the right amount of care?
- How to avoid medication errors

Brochure shows graphics that accompany print message

Slide 8

Slide 8. Screen Capture of a web home page for consumers with two forms of navigation - scenarios and tabs.

Graphic shows web home page for consumers with two forms of navigation – scenarios and tabs.

Slide 9

Slide 9. Health Care Quality and Patient Safety 101

Health Care Quality and Patient Safety 101

Logos of partner organizations included.

Slide 10

Slide 10. Have fun! The audience will do the work!

Have fun! The audience will do the work!

Photographs of a doctor and patient in a skit and of facilitator interviewing the audience at a Quality 101 session.

Slide 11

Slide 11. Screen capture of the "How to be a Quality Millionaire" Game

Screen shot of the "how to be a quality millionaire game"

Health Care Teams:
What should you do if you don't like your relationship with your doctor?

A: Suck it up
C: Work to improve things or find a new doc
B: Stop going
D: Nothing, it might get better

Slide 12

Slide 12. More photographs of people have fun at a Quality 101 session

More photographs of people have fun at a Quality 101 session

Slide 13

Slide 13. Why do this?

Why do this?

Consumers: "That's what it's all about"

"I'm a consumer, too" is dead wrong

The product is much better

Wonderful unanticipated payoffs

Keeps me humbled, stretched and engaged

Slide 14

Slide 14. Is it working?

Is it working?

300 Oregonians down, 3,400,700 to go.
- Is it possible to change the culture?
- Spread?
Materials are wildly popular with all stakeholders.
- Are they prompting conversations?
Will this translate to looking at data?

Current as of December 2009

Internet Citation: Regional Collaboratives as Catalysts for Quality Reporting and Improvement: Engaging Consumers Engagingly (Text Version). December 2009. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/news/events/conference/2009/clarke/index.html