Practice Facilitation Handbook

Time

• Presession preparation for learners: 90 minutes
• Session: 50 minutes

Materials Checklist

__ Computer, Internet access, projector or video display, speakers.

__ Copies (one per learner) of:

• Bodenheimer T. Building teams in primary care: 15 case studies. Oakland: California HealthCare Foundation; July 2007. Available at: http://www.chcf.org/publications/2007/07/building-teams-in-primary-care-lessons-from-15-case-studies..
• Continuous and team-based healing relationships: improving patient care through teams. Implementation guide. Seattle, WA: Safety Net Medical Home Initiative; December 2010. Available at: http://www.safetynetmedicalhome.org/sites/default/files/Implementation-Guide-Team-Based-Care.pdf.

__ Copies (one) of:

• Team Visualization Exercise.
• In A Perfect World: Task Reassignment Exercise.

Objectives

Learners will be able to:

• Able to describe characteristics of care teams in small and medium practices and their advantages and challenges.
• Able to describe “exemplar” care team models.
• Familiar with two “care team” building exercises—jelly bean exercise and role visualization and definition exercise—with practice quality improvement teams.

Exercises and Activities To Complete Before and During the Session

During the Session

Present (30 minutes)

1. Module 19.

Discuss (20 minutes)

1. What are characteristics of effective care teams in small and medium practices?
2. What can a facilitator do to help practices implement or optimize their care teams?