Practice Facilitation Handbook

Time:

• Presession preparation for learners: 90 minutes
• Session: 120 minutes (30 minutes optional)

Materials Checklist

__ Access to Health Resources and Services Administration’s Developing and Implementing a QI Plan. Available at: https://www.hrsa.gov/sites/default/files/quality/toolbox/508pdfs/developingqiplan.pdf.

__ Copies or online access to:

• Improving Performance in Practice (IPIP) key driver model. Go to Module 14 Appendix.
• Blank key driver model templates. Go to Module 14 Appendix.
• Assessing Chronic Illness Care (ACIC) tool (Version 3.5) Available at: http://improvingchroniccare.org/index.php?p=Survey_Instruments&s=165 (one per learner).
• QI plan generator. Go to Module 14 Appendix.
• WeServeEveryone Clinic case example. Go to Module 9 Appendix B.

Objectives

Learners will be able to:.

• Identify the main elements of a QI plan for a primary care practice.
• Create a practice-level key driver model.
• Use the QI plan generator with a practice to help them create a preliminary QI plan for their practice.

Exercises and Activities To Complete Before and During the Session

Presession Preparation

Read (90 minutes)

1. Module 14.
2. Developing and Implementing a QI Plan. HRSA. April 2011. Available at: https://www.hrsa.gov/sites/default/files/quality/toolbox/508pdfs/developingqiplan.pdf.

During the Session

Present (30 minutes)

1. Module 14.
2. Developing and Implementing a QI Plan. HRSA. April 2011.

Discuss (15 minutes)

1. What are your experiences developing QI plans for organizations and your lessons learned?
2. What are the key take home points from the HRSA document and Module 14 about developing a QI plan and program that you can use with your practices?
3. What is a key driver model and why can they be helpful to you in your work with practices?

Act (30 minutes)

1. Divide into pairs or small groups. Identify roles: Practice Facilitator and Participant (optional).
2. Ask learners to create a practice-level key driver model for the WeServeEveryone Clinic (Module 14 Appendix), which is interested in improving diabetes care.
3. Have the Practice Facilitator “facilitate” the process.

Act (30 minutes) (optional)

1. Still in pairs or small groups, create a draft QI plan for the WeServeEveryone Clinic using the QI Plan Generator (Module 14 Appendix).
2. Have the Practice Facilitator “facilitate” the process.

Discuss (15 minutes)

1. What did you learn from the previous exercise(s)?