Download Health Plan Survey 4.0 and Instructions

Download a ZIP file containing all Health Plan Survey 4.0 documents: (ZIP [7.9 MB])

Contents of the ZIP file

What's Available for the CAHPS Health Plan Surveys
Find out what documents are available to support your use of the Health Plan Surveys.

Surveys

CAHPS Health Plan Surveys: Overview of the Questionnaires
Lists the available surveys and the topics they cover; explains updates in the 5.0 version.

Adult Medicaid Survey 4.0
Core questionnaire for an adult population; available in English and Spanish.

Child Medicaid Survey 4.0
Core questionnaire for a child population; available in English and Spanish.

Adult Commercial Survey 4.0
Core questionnaire for an adult population; available in English and Spanish.

Child Commercial Survey 4.0
Core questionnaire for a child population; available in English and Spanish.

Supplemental Items for the Adult Questionnaires
Lists all supplemental items available for the 4.0 version of the Adult Surveys and provides placement instructions.

Supplemental Items for the Child Questionnaires
Lists all supplemental items available for the 4.0 version of Child Surveys and provides placement instructions.

Descriptions of Supplemental Item Sets

The documents below explain the purpose of the supplemental item sets, the topics covered by each item set, and uses for the results. They also list the survey questions and composite measures.

• About the Item Set for People with Mobility Impairments
• About the Item Set for Children with Chronic Conditions

Guidance Documents

Preparing a Questionnaire Using the CAHPS Health Plan Survey 4.0
Includes guidelines for incorporating supplemental items and formatting the questionnaire.

Translating CAHPS Surveys
Explains how to translate CAHPS surveys from English into another language in a cost-effective yet culturally competent manner.

Fielding the CAHPS Health Plan Survey 4.0: Commercial Version
Fielding the CAHPS Health Plan Survey 4.0: Medicaid Version
Includes guidelines for constructing a sample of adults or children, collecting data, determining whether a questionnaire is complete, and calculating response rates.

Sample Telephone Script for the CAHPS Health Plan Survey
Provides guidelines for administering the survey by telephone and sample scripts in English and Spanish based on the Adult Commercial Survey 4.0.

Sample Notification Letters for the CAHPS Health Plan Survey
Contains examples of letters and postcards in both English and Spanish for notifying and reminding potential respondents about the survey.

Instructions for Analyzing Data from CAHPS Surveys
Provides general guidelines for using the CAHPS analysis program (known as the CAHPS macro).

SAS Document Package
Includes SAS® files needed for the CAHPS analysis program.

Survey-Specific Analysis Instructions for the CAHPS Health Plan Survey 4.0
Provides guidelines for adapting the CAHPS analysis program to the Health Plan Survey.

Reporting Measures for the CAHPS Health Plan Survey 4.0
Provides a list of the composite and rating measures that can be used for public and internal reports of survey results; tables indicate which survey items are included in each measure.

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Any questions? Contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.