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Improve Staff Performance
The Patient Safety Learning Network curriculum focused on specific strategies related to improving staff performance. Slide presentations from several Web conferences and related tools and resources about the HCAHPS survey and methods for improving the patient experience of care are now available here.
Links to Slide Presentations and Audio Files (with Transcripts):
- Project RED: Reegineering the Discharge Process (May 18, 2012) - (Accessible version; Project Red (PPT) [
- 2.14 MB] )
Transcript of presentation; - Medication Reconciliation Using the MATCH Toolkit (June 25, 2012) - (Accessible version; Medication Reconciliation Using the MATCH Toolkit (PPT) [ - 3.95 MB] )
- HCAHPS and Hospital Value-Based Purchasing (June 28, 2012) - (Accessible version; HCAHPS and Hospital Value-Based Purchasing (Hospital VBP) (PPT) [ - 4.82 MB] )
Transcript of presentation; HCAHPS and Hospital Value-Based Purchasing (Hospital VBP) (mp3) [ 
- 59 min, 32 sec.] - Medication Reconciliation Using the MATCH Toolkit: Measure/Analyze (July 13, 2012) - (Accessible version; Medication Reconciliation Using the MATCH Toolkit 2 (PPT) [ - 4.69 MB] )
Transcript of presentation; Medication Reconciliation Set 2 (mp3) [ - 1 min., 2 sec.] - Medication Reconciliation Using the MATCH Toolkit: Improve/Control (September 21, 2012) - (Accessible version; Medication Reconciliation Using the MATCH Toolkit 3 (PPT) [ - 3.52 MB] )
Transcript of presentation; Medication Reconciliation Using the MATCH Toolkit: Improve/Control [ - 1 hr, 5 min, 28 sec] - Setting the Stage for HCAHPS Success (December 7, 2012) - (Accessible version; Setting the Stage for HCAHPS Success (PPT) [ - 3.42 MB] )
Transcript of presentation; Setting the Stage for HCAHPS Success (mp3) [ - 59 min., 58 sec.] - Using HCAHPS Data Effectively (December 18/19, 2012) - (Accessible version; Using HCAHPS Data Effectively (ppt) [ - 2.73 MB] )
- Nurse Communication (January 16, 2013) - (Accessible version; Nurse Communication (PPT) [ - 2.7 MB] )
Transcript of presentation; Nurse Communication (mp3) [ - 1 hr, 4 min, 25 sec.] - Responsiveness (February 13, 2013) - (Accessible version; Responsiveness (PPT) [ - 3.42 MB] )
Transcript of presentation; Responsiveness (mp3) [ - 59 min, 49 sec] ) - Medication Communication (March 13, 2013) - (Accessible version; Medication Communication (PPT) [ - 988.36 KB] )
Transcript of presentation; Medication Communication (mp3) [ - 1 min., 57 sec.] - Discharge Information (April 24, 2013) - (Accessible version; Discharge Information (ppt) [ - 9.14 MB] )
Transcript of presentation; Audio version (MP3) - Physician Communication and Engagement (June 5, 2013) - (Accessible version; Physician Communication and Engagement (PPT) [ - 2.2 MB] )
Transcript of presentation; Physician Communication and Engagement (mp3)
[- 1 hr, 2 min, 1 sec.] - Pain Management (July 17, 2013) - (Accessible version; Pain Management (PPT) [ - 2.84 MB] )
Transcript of presentation; ( Pain Management (mp3) [ - 1 hr, 19 sec.] ) - Clean and Quiet (August 14, 2013) - (Accessible version; Clean and Quiet Slide Presentation (PPT) [ - 3.9 MB]
Transcript of presentation; Audio version (MP3)
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