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Items in the Reporting Measures for the CAHPS®Hospital Survey (H-CAHPS)

Composite Measures
Nurse Communication
Q1	During this hospital stay, how often did nurses treat you with courtesy and respect?	Response Format Never Sometimes Usually Always
Q2	During this hospital stay, how often did nurses listen carefully to you?
Q3	During this hospital stay, how often did nurses explain things in a way you could understand?
Doctor Communication
Q5	During this hospital stay, how often did doctors treat you with courtesy and respect?	Response Format Never Sometimes Usually Always
Q6	During this hospital stay, how often did doctors listen carefully to you?
Q7	During this hospital stay, how often did doctors explain things in a way you could understand?
Explanation of Medicines
Q16	Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?	Response Format Never Sometimes Usually Always
Q17	Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?	Response Format Never Sometimes Usually Always
Timely Help from Hospital Staff
Q4	During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?	Response Format Never Sometimes Usually Always For question 4 only: I never pressed the call button
Q11	How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?
Information About Recovery
Q19	During your hospital stay, did hospital staff talk with you about whether you would have the help you needed when you left the hospital?	Response Format Yes No
Q20	During your hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?	Response Format Yes No
Pain Control
Q13	During this hospital stay, how often was your pain well controlled?	Response Format Never Sometimes Usually Always
Q14	During this hospital stay, how often did the hospital staff do everything they could to help you with your pain?	Response Format Never Sometimes Usually Always
Individual Items
Cleanliness		Response Format Never Sometimes Usually Always
Q8	During this hospital stay, how often were your room and bathroom kept clean?
Quiet at Night
Q9	During this hospital stay, how often was the area around your room quiet at night?
Ratings
Overall Rating of Hospital		Response Format 0-10
Q21	Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital?	Response Format 0-10
Would Recommend Hospital		Response Format Definitely no Probably no Probably yes Definitely yes
Q22	Would you recommend this hospital to your family and friends?

The information on this page is archived and provided for reference purposes only.

Items in the Reporting Measures for the CAHPS®Hospital Survey (H-CAHPS)

Composite Measures

Nurse Communication

Doctor Communication

Explanation of Medicines

Timely Help from Hospital Staff

Information About Recovery

Pain Control

Individual Items

Cleanliness

Quiet at Night

Q9

During this hospital stay, how often was the area around your room quiet at night?

Ratings

Overall Rating of Hospital

Would Recommend Hospital