CAHPS Podcasts

Expert Advice on Public Reporting

In a series of recorded interviews, experienced report developers and researchers with expertise in reporting shared insights into making public reports accessible, understandable, and usable.

• Tips on Making Quality Reports User-Centered.
• The Effects of Out-of-Pocket Costs on Enrollees’ Experiences With Health Plans: Implications for Consumer Reporting.
• Use of “Roll-Ups” To Report CAHPS Survey Results and Other Quality Measures.
• How Social Media Can Draw Visitors to a Quality Report.
• Branding Your Quality Report.
• Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports.