CAHPS Research Tools and Resources

Slide 1

CAHPS Research Tools and Resources

Caren Ginsberg, Ph.D.
Health Science Administrator
Agency for Healthcare Research and Quality

Sunday, October 4, 2015
4:00 – 5:30 p.m.
Crystal Gateway Marriott Hotel and Convention Center

Slide 2

Overview of the Session

• “CMS Data Sets for CAHPS Surveys” (Liz Goldstein)
• “The SEER and Medicare CAHPS Linked Dataset” (Ron Hays)
• “The CAHPS Database Research Files” (Janice Ricketts and Naomi Yount)
• “The CAHPS Macro Program” (Kayo Walsh)
• Brief Q/A sessions after each speaker with a larger Q/A session at the end

Slide 3

Today's Presenters

• Liz Goldstein, Ph.D., Director, Division of Consumer Assessment and Plan Performance, Centers for Medicare & Medicaid Services
• Ron Hays, Ph.D., Adjunct Researcher, RAND Corporation; Professor of Medicine, University of California, Los Angeles
• Janice Ricketts, CAHPS Project Manager; Senior Study Director, Westat and Naomi Yount, Ph.D., Senior Study Director, Westat
• Kayo Walsh, M.S., Data Manager/Programmer, Department of Health Care Policy, Harvard Medical School

Images: Photos of the presenters are shown to the left of their names.

Slide 4

CAHPS Program

• Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Program:
  • Funded by the Agency for Healthcare Research and Quality (AHRQ)
  • Develops standardized surveys and related products, including the CAHPS Database
• CAHPS Surveys:
  • Assess patients’ experiences with care
  • Developed for both ambulatory and facility-based care

Slide 5

Image: Diagram showing that AHRQ, Grantees (managed by Rand and Yale), CAHPS User Network (managed by Westat), and Other Government and Private Stakeholders all are part of the CAHPS Consortium.

Slide 6

The CAHPS Family of Surveys

Slide 7

Image: Arrows pointing leftward to Facility Surveys and Ambulatory Care Surveys.

Slide 8

Facility Surveys

• Hospital
• In-Center Hemodialysis
• Nursing Home

Ambulatory Care Surveys

• Clinician & Group
• Health Plan
• Echo® (Behavioral health)
• American Indian
• Home Health Care

Slide 9

CAHPS Core Questionnaire + CAHPS Supplemental Items = CAHPS Customized Survey

Slide 10

Supplemental Item Sets

• For the Clinician & Group Surveys:
  • Cultural Competence Item Set
  • Health Information Technology Item Set
  • Item Set for Addressing Health Literacy
  • Patient-Centered Medical Home Item Set
• For the Health Plan Surveys:
  • Item Set for Children with Chronic Conditions
  • Item Set for People With Mobility Impairments
• For the Hospital CAHPS (HCAHPS) Survey:
  • Health Literacy Item Set
• CAHPS surveys and items go through constant review and update to keep pace with changing environment of health care delivery.

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