12th National CAHPS and 2nd SOPS User Group Meeting - Downloads

CAHPS-SOPS User Group Meeting Presentations

Presentations are grouped by session type. Select a link below to jump to a session.

Preconference Sessions: Monday, April 19th

• CAHPS College
• CAHPS Grad School Sessions
• SOPS College

Main Conference Sessions: Tuesday, April 20th

• Opening Session
• CAHPS Tracks
• SOPS Sessions

Main Conference Sessions: Wednesday, April 21st

• CAHPS Sessions
• SOPS Sessions
• Joint CAHPS-SOPS Closing Session

Preconference Sessions: Monday, April 19th

CAHPS College

Welcome and Overview of the CAHPS Program, Consortium, Principles,
and Users

• Christine Crofton, Agency for Healthcare Research and Quality (AHRQ) ( PDF [ - 253.83 KB] )

Overview of CAHPS Surveys

• Julie Brown, RAND ( PDF [ - 271.42 KB] )

Administering a CAHPS Survey

• Patricia Gallagher, Center for Survey Research, University of Massachusetts Boston ( PDF [ - 230.66 KB] )

Using the CAHPS Database To Assess Your Performance

• Dale Shaller, Shaller Consulting ( PDF [ - 920.1 KB] )

Using Survey Results To Improve Patients’ Experiences

• Denise Quigley, RAND ( PDF [ - 753.73 KB] )

Reporting Survey Results to Consumers

• David Kanouse, RAND ( PDF [ - 395.5 KB] )

CAHPS Grad School Sessions

Using CAHPS Surveys To Improve Quality

• Susan Edgman-Levitan, The Stoeckle Center for Primary Care Innovation ( PDF [ - 323.94 KB] )

SOPS College

Introduction to the AHRQ SOPS Surveys

• James Battles, Agency for Healthcare Research and Quality (AHRQ) ( PDF [ - 291.44 KB] )

Getting Started and Survey Administration

• Suzanne Streagle, Westat ( PDF [ - 404.85 KB] )

SOPS Data Analysis and Reporting

• Theresa Famolaro, Westat ( PDF [ - 551.08 KB] )

SOPS Tools and Resources

• Laura Milcetich, Westat ( PDF [ - 539.3 KB] )

SOPS Comparative Databases

• Theresa Famolaro and Dawn Nelson, Westat ( PDF [ - 421.75 KB] )

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Main Conference Sessions: Tuesday, April 20th

Opening Session

• Opening Remarks: Carolyn Clancy, Agency for Healthcare Research and Quality (AHRQ) ( MP4 [- 6 minutes, 30 second] )
• Gerard van Grinsven, Henry Ford West Bloomfield Hospital ( PDF [ - 3.9 MB] )

CAHPS Sessions

Track: The Evolution of CAHPS Surveys

Update on the CAHPS Clinician & Group Survey Instruments

• Julie Brown, RAND ( PDF [ - 424.38 KB] )
• Ron Hays, RAND ( PDF [ - 217.16 KB] )
• Patricia Gallagher, Center for Survey Research, University of Massachusetts, ( PDF [ - 164.63 KB] )

Customizing Surveys for Populations With Mobility and Sensory Impairments

• Steven Barnett, University of Rochester Medical Center ( PDF [ - 322.58 KB] )
• Nancy Latham, Boston University ( PDF [ - 555.95 KB] )

The Development and Testing of the CAHPS Health Information
Technology Item Set

• Julie Brown, RAND ( PDF [ - 424.38 KB] )
• Carl Serrato, Kaiser Foundation Health Plan ( PDF [ - 659.39 KB] )
• Ron Hays, RAND ( PDF [ - 165.87 KB] )

Track: Improving Patients’ Experiences With Care

Strategies for Improving Patients’ Experience With Hospital Care

• Thomas Schlesinger, Gundersen Lutheran Health System ( PDF [ - 867.96 KB] )
• Anthony Warmuth, Cleveland Clinic ( PDF [ - 772.56 KB] )
• Kermit Moore, Nemaha County Hospital ( PDF [ - 247.67 KB] )

Improving Physician-Patient Communication

• Gerald K. Arnold, American Board of Internal Medicine ( PDF [ - 2.72 MB] )
• Denise Quigley, RAND ( PDF [ - 270.05 KB] )
• Robin Weinick, RAND ( PDF [ - 189.41 KB] )

Using H-CAHPS To Drive Systemwide Improvements

• Janiece Gray, Allina ( PDF [ - 840.13 KB] )
• Consuelo Dungca, New York City Health & Hospitals Corporation ( PDF [ - 1.65 MB] )
• Esther Burlingame, Kaiser Permanente, ( PDF [ - 1.62 MB] )

Track: How Organizations Are Using CAHPS Surveys

Health Plan Use of CAHPS Clinician & Group Survey for Reporting and Quality
Improvement

• Clifford Rowley, HealthPlus of Michigan ( PDF [ - 634.2 KB] )
• Dana Gelb Safran, BlueCross BlueShield of Massachusetts ( PDF [ - 964.74 KB] )

An Overview of H-CAHPS and Related Research*

• Elizabeth Goldstein, Centers for Medicare & Medicaid Services (CMS)
• William Lehrman, CMS
• Laura Giordano, Health Services Advisory Group
• Laura Giordano, Health Services Advisory Group
  *Slides for this session are not available for downloading

The Role of CAHPS in the Patient-Centered Medical Home

• Susan Edgman-Levitan, The Stoeckle Center for Primary Care Innovation
• Sarah Scholle, National Committee for Quality Assurance
• Sue Butts-Dion, Quality Counts (PDF, 1190 KB)

SOPS Sessions

Track: SOPS Survey Administration & Interpretation of Results

Unit-Based Hospital SOPS Administration and Improvement Priorities

• Stephen Hines, Health Research and Educational Trust (PDF, 130 KB)
• Lisa Brosey, Lancaster General Hospital (PDF, 2618 KB)
• Cynthia L. Danko, Hillcrest Hospital, (PDF, 3812 KB)

Systemwide SOPS Administration and Improvement Priorities

• Lynn Woicehovich, Cleveland Clinic Regional Hospitals (PDF, 6615 KB)
• Carol Kemper, Children’s Mercy Hospitals and Clinics (PDF, 1817 KB)
• Sandy Severson, Banner Health (PDF, 449 KB)

Interpreting SOPS Data to Focus Improvement Efforts

• Katherine Jones, University of Nebraska Medical Center (PDF, 915 KB)
• Rob Welch, VHA Upper Midwest (PDF, 2480 KB)

Track: SOPS Patient Safety Improvement Initiatives

Improving Patient Safety Culture Through Teamwork

• Judy Tupper, University of Southern Main Muskie School of Public Service (PDF, 805 KB)
• Jane Jones, Oaklawn Hospital (PDF, 1106 KB)
• Howard Cohen, Salem Hospital (PDF, 918 KB)

Initiatives To Improve Event Reporting and Nonpunitive Response to Error

• Shelley Drake, 99^th Medical Group, Mike O’Callaghan Federal Hospital (PDF, 673 KB)
• Donald Casey Jr. and Nancy Vardaro, Atlantic Health (PDF, 1860 KB)

Patient Safety Mentors, Rounds, and Innovations

• Michele Campbell, Christiana Health Care System (PDF, 375 KB)
• Maureen Thompson, University of Michigan Hospitals and Health Centers (PDF, 444 KB)
• Deborah Carpenter, Westat (PDF, 814 KB)

Track: SOPS in Medical Offices, Nursing Homes, & Other Settings

Using Nursing Home SOPS To Improve Resident Safety

• Teresa Anderson, University of Massachusetts Medical School (PDF, 243 KB)
• Tara Brown, Georgia Medical Care Foundation (PDF, 722 KB)
• BettyLou Barron, Bear Creek Nursing Center (PDF, 305 KB)

Medical Office SOPS Survey Administration and Utility

• Sunni Barnes, Baylor Health Care System (PDF, 252 KB)
• Lyle J. Fagnan, Oregon Rural Practice-Based Research Network (PDF, 401 KB)

Unique Uses of SOPS: Community Pharmacies, Intellectual Disabilities Services,
and Hospital Housestaff

• Elaine Swift, Westat (PDF, 230 KB)
• Curtis Nolen, Tennessee State University (PDF, 426 KB)
• Steven Handler, University of Pittsburgh School of Medicine (PDF, 392 KB)

Joint CAHPS – SOPS Panel Session

• Kathryn Leonhardt, Aurora Health Care and Darlene Mills, Support Partner Representative (PDF, 724 KB)
• David Posch and Mary Ann Peugeot, The Vanderbilt Clinic (PDF, 1521 KB)

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Main Conference Sessions: Wednesday, April 21st

CAHPS Sessions

Track: The Evolution of CAHPS Surveys

Relating H-CAHPS Scores to Other Measures of Quality

• Adaeze Akamigbo, Health Research and EducationTrust/American Hospital Association (PDF, 260 KB)
• Stephen Hines, Health Research and Educational Trust (PDF, 255 KB)
• Susan F. Gearhart, Samuel Merritt University School of Nursing (PDF, 717 KB)

Assessment of Patient Perspectives on Cancer Care in Multiple
Health Care Settings

• Elizabeth Frentzel, American Institutes of Research (PDF, 266 KB)
• Katherine Treiman, RTI International (PDF, 1931 KB)
• Neeraj Arora, National Cancer Institute (PDF, 277 KB)

Track: Improving Patients’ Experiences With Care

Using the CAHPS Health Plan Survey To Improve Quality for Medicaid Recipients

• Charles MacKay, CMS (PDF, 256 KB)
• S. Rae Starr, L.A. Care Health Plan (PDF, 709 KB)
• Mary Lischka, Univera Healthcare (PDF, 1187 KB)

Improving Care Using the CAHPS Clinician & Group Survey

• Benjamin Crocker, Partners Healthcare (PDF, 424 KB)
• Samuel A. Skootsky, UCLA (PDF, 255 KB)

Track: Reporting CAHPS Survey Results to Consumers

Reporting Results of the CAHPS Clinician & Group Survey: Strategies for
Analysis and Scoring

• David Kanouse and Marc Elliott, RAND (PDF, 469 KB)

Reporting Results of the CAHPS Clinician & Group Survey: Experiences
in Three Markets

• Catherine Davis, Kansas City Quality Improvement Consortium (PDF, 1027 KB)
• Brenda Paul, Minnesota Community Measurement (PDF, 970 KB)
• Rose Judge, Massachusetts Health Quality Partners (PDF, 1503 KB)

Track: CAHPS Surveys of Long-Term Care

CMS’s Implementation of the CAHPS Home Health Care Survey*

• Suzanne Rotwein, CMS
• Lori Teichman, CMS
• Melvin Ingber, RTI International
• Judy Lynch, RTI International
  *Slides for this session are not available for downloading

Development and Implementation of the CAHPS Nursing Home Surveys

• Judy Sangl, AHRQ (PDF, 236 KB)
• Carol Christmyer, Maryland Health Care Commission (PDF, 939 KB)
• Marloes Zuidgeest, Tranzo University of Tilburg, Netherlands (PDF, 677 KB)

SOPS Sessions

Track: SOPS Data Analysis

Special Data Analysis Topics: Use of SOPS, Negatively Worded Items,
and Trending

• Susan Senecal, New York State Department of Health (PDF, 250 KB)
• Naomi Dyer, Westat (PDF, 429 KB)
• Theresa Famolaro, Westat (PDF, 485 KB)

Track: SOPS International User Activities

SOPS International User Activities

• Antje Hammer, University Cologne (PDF, 491 KB)
• Catherine Beaumont, National Patient Safety Agency (PDF, 2435 KB)
• Martha Franklin, Westat (PDF, 305 KB)

Track: SOPS in Medical Offices, Nursing Homes, and Other Settings

Linking SOPS Results to Outcomes and Setting Characteristics

• John Hickner, Cleveland Clinic (PDF, 428 KB)
• Joann Sorra, Westat (PDF, 366 KB)
• Kabir Khanna, Westat (PDF, 501 KB)

Joint CAHPS-SOPS Closing Session

• Carolyn Brady, Independent Consultant (PDF, 4 MB)

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