9th National CAHPS User Group Meeting

CAHPS Overview and Keynote Address

CAHPS: Past, Present, and Future (Plenary)
Chris Crofton, Ph.D., and Beth Kosiak, Ph.D., Agency for Healthcare Research and Quality

Keynote Speech: "So Where's The System?: Trying to Address the Challenge of Improving Patients Experience of Care" (Plenary) 
Gregg Meyer, M.D., M.Sc., Massachusetts General Physicians Organization

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Ambulatory Care Surveys

An Introduction to the CAHPS Ambulatory Care Surveys (Plenary)
Julie Brown, RAND; San Keller, Ph.D., American Institutes for Research; Dana Gelb Safran, Sc.D., New England Medical Center

Implementing the New Ambulatory Care Surveys: Implications for Survey Users (Plenary) 
Moderators: Chuck Darby, M.A., Agency for Healthcare Research and Quality; Paul Cleary, Ph.D., Harvard Medical School
Panel: Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services; Sarah Scholle, Ph.D., National Committee for Quality Assurance; Stephen Miller, M.D., M.P.H., American Board of Medical Specialties; Cheryl Damberg, Ph.D., Pacific Business Group on Health and RAND; Melinda Karp, M.B.A., Massachusetts Health Quality Partnership

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Facility Surveys

Update on the CAHPS Hospital Survey (Plenary)
Marybeth Farquhar, R.N., M.S.N., Agency for Healthcare Research and Quality; Elizabeth Goldstein, Ph.D., Centers for Medicare & Medicaid Services; Timothy Cooke, Calgary Health Region; Marsha Nelson, M.B.A., R.N., California Institute for Health Systems Performance; Carl Serrato, Kaiser Foundation Health Plan

Experiences Using the CAHPS Hospital Survey
Moderator: Donna Farley, Ph.D., RAND
Panel: Tony Padilla, University of California, Los Angeles, Medical Center;    Robert Mangel, Ph.D., Kaiser Permanente;  Brad Morton, Premier

The CAHPS Dialysis Center Survey: A Tool for Assessing the Quality of In-Center Hemodialysis
Elizabeth Goldstein, Ph.D., and Eileen Zerhusen, R.N., B.S.N., Centers for Medicare & Medicaid Services; Beth Kosiak, Ph.D., Agency for Healthcare Research and Quality

Assessing Long-Term Care: An Update on the CAHPS Nursing Home Survey and Assisted Living
Judy Sangl, Sc.D., and Beth Kosiak, Ph.D., Agency for Healthcare Research and Quality

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Quality Improvement

Using Patient Survey Data To Improve Quality 
Beth Kosiak, Ph.D., Agency for Healthcare Research and Quality; Donna Farley, Ph.D., RAND; Margarita Hurtado, Ph.D., American Institutes for Research; Susan Edgman-Levitan, P.A., Massachusetts General Hospital

Using CAHPS Data To Improve Quality at the Health Plan Level 
Donna Farley, Ph.D., RAND

Using CAHPS Data To Improve Quality at the Group and Clinician Level 
Dale Shaller, M.P.A., Shaller Consulting; Dana Gelb Safran, Sc.D., New England Medical Center; Susan Edgman-Levitan, P.A., Massachusetts General Hospital

Quality Monitoring and Pay-for-Performance: How CAHPS Contributes To Effective Value-Based Purchasing
Moderator: Dale Shaller, M.P.A., Shaller Consulting
Panel: Joseph Anarella, M.P.H., New York State Department of Health; Sam Ho, M.D., PacifiCare

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Reporting Results

Effective Public Reporting: What We Know About What Works 
Moderator: David Kanouse, Ph.D., RAND
Discussants: Chris Crofton, Ph.D., Agency for Healthcare Research and Quality; Kristin Carman, Ph.D., American Institutes for Research

So Much To Say: Giving Consumers What They Need To Make Decisions 
Chris Crofton, Ph.D., Agency for Healthcare Research and Quality; Mark Spranca, Ph.D., RAND; Shoshanna Sofaer, Dr.P.H., Baruch College

Report Testing and Evaluation: Producing Reports That People Understand and Use 
Kristin Carman, Ph.D., Jim Lubalin, Ph.D., American Institutes for Research; Judy Hibbard, Dr.P.H., University of Oregon

Quality Information: Reaching the Right People at the Right Time 
Shoshanna Sofaer, Dr.P.H., Baruch College

Communicating With Low-Literacy Populations 
Elizabeth Hoy, M.H.A., Polaris Consulting

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CAHPS Consortium Research Findings

"Obtaining Reliable Measures at the Physician-level: Some Important Methodological Issues"
Dana Gelb Safran, Sc.D., New England Medical Center

"Use of the Critical Incident Technique To Develop Survey Items Measuring Patient Experiences of Ambulatory Care" 
Roger Levine, Ph.D., American Institutes for Research

"Race/Ethnic Differences in Reports and Ratings of Health Care"
Ron Hays, Ph.D., RAND

"Using Anchoring Vignettes To Assess Cross Cultural Comparability of CAHPS Ratings: A Pilot Study" 
Patricia Gallagher, Ph.D., University of Massachusetts, Boston

"The Development and Evaluation of Screening Questions To Identify People with Mobility Impairments"
Nancy Latham, Ph.D., University of Boston

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Vulnerable Populations

Translating CAHPS Into Other Languagesbr /> Margarita Hurtado, Ph.D., American Institutes for Research; Beverly Weidmer-Ocampos, M.A., RAND

How To Use CAHPS Ambulatory Care Surveys To Assess Medicaid MCO and PCCM Programs
Moderator: Dale Shaller, M.P.A., Shaller Consulting
Panel: Julie Brown, RAND; Peter Damiano, D.D.S., M.P.H., University of Iowa; Ben Stein, Ph.D., MetroPlus Health Plan; Ned Lustbader, Primary Care Development Corporation
Additional materials from this session: MetroPlus CAHPS Facility Comparison, MetroPlus CAHPS Report Card

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Other

Breakfast Roundtable Discussions
Roundtables were an opportunity to meet with members of the CAHPS Consortium to discuss specific CAHPS products, related topics, or survey projects.

Poster Session Summaries 
CAHPS users presented information about their survey project, their use of CAHPS survey results, or other relevant research during a poster session and reception.