7th National CAHPS User Group Meeting

If you would like slides from these presentations, please contact the CAHPS User Network at cahps1@ahrq.hhs.gov.

CAHPS in Research and Policy

Title: Using the National CAHPS Benchmarking Database (NCBD) for Research
Presenter: Dale Shaller, Quality Measurement Advisory Service(QMAS)

Title: Implications of Presenting Clinical data with CAHPS Data to Consumers
Presenter: Diane Ebersberger, VHA, Inc.

Title: Role of National Quality Report
Presenter: Tom Reilly, AHRQ

Title: Summary of the Keynote Address: Role of Media in Reporting Health Care Quality Information to Consumers
Presenters: Mason Essif, Jonathan Hamilton, Glenn Howatt

Development and Design Track

Title: Children with Special Needs Survey
Presenter: Christine Bethell, Foundation for Accountability; Joe Thompson, Arkansas Children's Hospital

Title: How Do Different Language Groups React to CAHPS Item Wording
Presenter: Jeanne McGee, McGee & Evers Consulting

Title: What Survey Methods Work Well Among Spanish Speakers
Presenter: Leo Morales, UCLA School of Medicine

Title: Partnerships Among Community-based Organizations and Health Plans to Deliver Appropriate Care
Presenter: Dennis McIntyre, KPMG Consulting

Title: How Can State Programs and Health Plans Make Best Use of Research on Cultural Competency
Presenter: Lorraine Brown, Managed Risk Medical Insurance Board (MRMIB)

Title: Experience with Care and Health Outcomes (ECHO) Survey for Collecting Consumer Experience with Their Behavioral Health Care
Presenter: Jim Shaul, Harvard Medical School

Reporting Track

Title: Results of an Evaluation of Medicare and You 2000
Presenter: Lauren McCormack, Research Triangle Institute (RTI)

Title: Reporting Medicare Fee-for-Service CAHPS Results
Presenter: Elizabeth Jael, Research Triangle Institute (RTI)

Title: Designing Effective Medicare Plan Choice Documents
Presenter: Lauren Harris-Kojetin, Research Triangle Institute (RTI)

Title: Using Interactive Computerized Reports )
Presenter: Mary Uyeda, Washington Health Care Authority

Title: An Evaluation of Distribution Strategies for paper Reports
Presenter: Cheryl DeMars, Alliance

Implementation Track

Title: CAHPS as Quality Improvement Tool for Medicare PRO's
Presenter: Paul Cleary, Harvard Medical School

Title: Quality Improvement in Managed Care Organizations
Presenter: Dennis Scanlon, Pennsylvania State University

Title: Implementing the Special Needs Survey in the Medicaid and CHIP Programs in Georgia
Presenter: Jennifer Edwards, Georgia Health Policy Center

Title: Using the Special Needs Survey as an Eligibility Screener in North Carolina
Presenter: Terri Bruner, North Carolina Division of Medical Assistance

Title: NCBD User Group
Presenter: Dale Shaller, QMAS; Karen Onstad, QMAS

Coordination of Accreditation Requirements

Title: HEDIS/CAHPS 2.0H A Powerful Tool for Both Standards and HEDIS
Presenter: Jim Bost, National Committee for Quality Assurance (NCQA)

Title: URAC Accreditation Requirements
Presenter: Liza Greenberg, URAC

Title: HCFA's Medicare CAHPS Activities Update
Presenter: Elizabeth Goldstein, Health Care Financing Administration (HCFA)

Title: Responsiveness Study
Presenter: Nicole Valentine, World Health Organization

Development and Design Track

Title: Group Provider CAHPS Survey
Presenter: Ron Hays, RAND/UCLA

Title: Group Provider CAHPS Survey
Presenter: Loel Solomon, Harvard Medical School

Title: Adapting CAHPS Medicaid to the ARKids First Program
Presenter: Heather Ables, Medicaid Managed Care Services

Title: Adapting CAHPS Medicaid to the SCHIP Program in California
Presenter: Lorraine Brown, Managed Risk Medical Insurance Board (MRMIB)

Reporting Track

Title: Results of Consumer Testing in Massachusetts and Washington
Presenter: Fiona Smith, The Picker Institute

Title: Experience with Short Form Reports in Washington
Presenter: Becky McAninch-Dake, Washington State Medical Assistance Administration

Title: Experience with Short Form Reports in Oklahoma
Presenter: Darendia McCauley, Oklahoma Health Care Authority

Title: What Do Families Want and Need to Know?
Presenter: Nora Wells, Family Voices

Title: Washington State Living with Illness (LWI) Reporting Measures
Presenter: Alice Lind, Washington State Medical Assistance Administration

Implementation Track

Title: Models for Coalition Initiatives in Quality Measurement
Presenter: Dale Shaller, QMAS

Title: Characteristics of Effective Coalitions
Presenter: Steve Garfinkel, Research Triangle Institute (RTI)

Title: MA Health Quality Partnership
Presenter: Kathy Coltin, Alliance for Community Health Plans

Title: Implementation at the Medical Group Level in California
Presenter: Cheryl Damberg, Pacific Business Group on Health

Title: Implementation at the Care System and Clinic Level in Minnesota
Presenter: Walter Suarez, Minnesota Health Data Institute

Title: Implementation at the Physician Level in Portland and Cincinnati
Presenter: Mike Hays, National Research Council

Title: Evaluating Introduction of Managed Care to the Medicaid SSI Program in Oklahoma
Presenter: Darendia McCauley, Oklahoma Health Care Authority

Title: Evaluating Differences Between HMO/POS and PPO Product Lines in Carefirst Blue Cross Blue Shield
Presenter: Jim Borton, Carefirst Blue Cross Blue Shield

Title: Evaluating the Health Care Residents of Delaware Receive
Presenter: Eric Jacobson, University of Delaware