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Improving Patients’ Experiences: How Primary Care and Specialty Practices Are Using the CAHPS Clinician & Group Survey

Summary

This Webcast offered an inside look at the efforts of two medical practices—one primary care and one specialty—to improve their performance in the areas of quality measured by the CAHPS Clinician & Group Survey.

Speakers and PowerPoint Slides

	Donna Farley, PhD Principal Investigator RAND CAHPS Team Donna Farley’s closing PowerPoint presentation slides ( PDF [ - 292.77 KB] ) Donna Farley’s introduction PowerPoint presentation slides ( PDF [ - 272.7 KB] )
	Lillian Martinez Director of Operations Department of Medicine, UCLA Lillian Martinez’s PowerPoint presentation slides ( PDF [ - 173.19 KB] )
	Susan Edgman-Levitan Principal Investigator Yale CAHPS Team Susan Edgman-Levitan’s PowerPoint presentation slides ( PDF [ - 149.85 KB] )
	David Finn, MD Associate Medical Director, Massachusetts General Medical Group David Finn’s PowerPoint presentation slides ( PDF [ - 207.81 KB] )

Improving Patients’ Experiences: How Primary Care and Specialty Practices Are Using the CAHPS Clinician & Group Survey

September 24, 2009

Summary

Speakers and PowerPoint Slides

Recording

Transcript

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