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Improving Your Performance on the CAHPS Health Plan Survey (Webcast)

March 31, 2009

Summary

This Webcast explored ways to use the CAHPS Health Plan Survey to identify improvement opportunities and design an effective quality improvement strategy.

 Speakers and PowerPoint Slides

Photo of Carla Zema, PhD

Carla Zema, PhD
Consultant, CAHPS User Network
Assistant Professor of Economics and Health Policy, Saint Vincent College

  • Carla Zema's introduction PowerPoint presentation slides ( PDF [PDF file - 402.75 KB] )
  • Carla Zema's closing PowerPoint presentation slides ( PDF [PDF file - 482.45 KB] )
Photo of Dale Shaller

Dale Shaller
Managing Director; National CAHPS Database; Member of the CAHPS Yale Team.
Shaller Consulting

  • Dale Shaller's PowerPoint presentation slides ( PDF [PDF file - 894.49 KB] )
Photo of Donna Farley, PhD

Donna Farley, PhD
Principal Investigator
RAND CAHPS Team

  • Donna Farley's PowerPoint presentation slides ( PDF [PDF file - 446.47 KB] )

 Transcript

Read the transcript of the webcast ( PDF [PDF file - 176.33 KB] )

 Related Material
AHRQ Advancing Excellence in Health Care