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Provider and Member Strategies: Quality Management
- Office-based education to targeted provider office staff located in targeted low income Zip codes (2004).
- Provider & member newsletters addressing disparities and diabetes care (2005, 2006).
- Physician-focused discussion on improving diabetes care (2005, 2006).
- Interactive voice recognition telephonic outreach to diabetic members with an added focus on potential needs of the minority population (2006).
- Letters on physician letterhead reminding patients regarding needed testing (2006).
- Targeted asthma education for offices with identified disparities (Spring, 2006).
- "Shoot For Your Good Health" asthma basketball camp for kids with asthma, ages 8 to 14 (2005, 2006).
- Creation of Expert Advisory Panel (2007).
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