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Transition to HCAHPS
- Piloted the questionnaire at eight hospitals in the fall of 2004
- Reviewed our system to ensure all CMS guidelines were met. Other than the questionnaire change, few modifications were necessary since Tenet's system already met virtually all of CMS's specifications
- Participated in focus groups with the Agency for Healthcare Research and Quality (AHRQ)
- In January 2005, transitioned to the HCAHPS questionnaire
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