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Early Results
- Many anecdotes from call center, providers and subjects
- Identified serious medication errors
- Intervened to avoid ER or hospitalization
- Identified several "educational opportunities"
- "Missed" data transmission is an important parameter to be followed
- Nurse Case Managers seem to promote patient self-care and encourage patient-clinician communication
- IHS group—many more hospitalizations and ER visits in all arms
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