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Telehealth Implementation Issues (cont'd.)
| Variables |
Safety Issues |
Options |
| Distribution of equipment as per Good Manufacturing Guidelines (GMP) |
Contaminated equipment
Faulty devices
Faulty electrical wiring |
Equipment cleaned
Equipment tested
Documentation of all procedures |
| Leasing vs. Purchasing of Devices |
Changes in hardware or software
Cleaning policies
Response for equipment malfunction
Company support hours
Level of expertise |
Company support and hours
24 hour on-call
Notification of changes; time frame, manner of notification
Technical support
Clinical support
Response time to call |
| Concerns reported by a patient to company technical staff |
What does the technical staff tell the patient, who do they inform |
Proper training of staff
Policies and procedures for troubleshooting and referring clinical issues to clinicians |
Farberow B, Hatton V, Leenknecht C, Goldberg LR, Hornung CA, Reyes B. Caveat Emptor: The Need for Evidence, Regulation and Certification of Home Telehealth Systems for the Management of Chronic Conditions, AJMQ in press.
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