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The dilemma of the consumer
- When our project started, Tennessee was in the middle of a Medicaid "crisis" (TennCare)
- The Participants were not comfortable with the issues and wanted time to learn about HIE before engaging the consumers
- As a result a very limited dialogue with consumers occurred in the planning phase
- The Fact sheet was developed by an adult literacy group and there were others involved in the review
- We know that engaging the consumer must go hand in hand with the organization's communication plan
- The consumer strategy should be addressed from a community perspective with other partners in the community
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