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Slide Presentation from the AHRQ 2007 Annual Conference

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Renewal Workflow Findings

eRx decreases dependence on phone / fax
- Incoming Rx renewal requests
  from local pharmacies received by:
  - Phone
    - eRx: 41%
    - Control: 62%
  - Fax
    - eRx: 25%
    - Control: 36%
  - eRx
    - eRx: 33%
    - Control: 0%
eRx practices still depend on paper for internal processing
- For phoned-in requests, 81% communicated to MD by paper
  - Only 7% entered into OnCallData™ on the front end
- For faxed requests, fax itself used for internal communication 91%
73% sent back to pharmacy via eRx
- only 33% come in by eRx, but most entered into OCD on back end
- 25% of authorizations called or faxed to pharmacy vs. 90% in control

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