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How Impact of Lean Evaluated?
- Three levels of metrics:
- 1. System -readily available such as Net Revenue, Employee Turnover, Medication Errors, Patient Satisfaction, Patient Volume
- 2. Value Steam -related to healthcare system area such as divert rate for the hospital, clinic visit cycle time for outpatient
- 3. RIE -specifically identified for a particular process such as reduced patient waiting time in surgery clinic, decrease in the amount of time from patient discharge to bed cleaned and reduction in OR overtime.
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