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Clinician-Group CAHPS and Patient and Family- Centered Care
- Getting Appointments and Health Care When Needed
- Access to information and appointments
- Waiting times in the office and exam room
- How Well Doctors Communicate
- Respect for patient preferences
- Clear and understandable information about diagnosis, treatments, and medications
- Listening and empathy
- Courteous and Helpful Office Staff
- Respectful, helpful, and courteous office staff
- Overall Rating
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