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Implementation Lessons (1)
- Culture
- Visionary leadership; safety-oriented; positive, upbeat work environment
- Two-way communication constant
- Iterative implementation
- Re-engineering / standardization of workflow integral to process
- Adequate investment in infrastructure a priori; speed is essential for adoption
- End-user prior experience variable and influences user attitudes
- Adequate testing and feedback
- Just-in-time, one-on-one training; 24 / 7 help
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