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Designing D2D
ED Improvement/Design Oversight Team
- Launch:
- Learning Session
- Clarification of Multiple Outcomes
- Oversight Process Defined
- Phasing Described
- Work Design
- Work Team with Representation from all Stakeholders
- Dedicated, nearly full time effort for up to 4 weeks
- Start with "straw model" based on best practices
ED Improvement/Design Support Team
Notes:
Once we recognized our need to address this, the question was how-
As we began our work, we began to find that there was a great deal of organizational interest-in lots of different silos!
Our first step was to bring the silos together-
The Design Process was collaborative with appropriate support
As we began our door to doc project, a team of physicians and nurses from all Banner facilities began to look at our current process and discovered we were able to fill a wall with all of the steps needed to bring a patient into our system. By eliminating all of the redundancies in the system we found we could get the patients to the doctor within—minutes......but we didn't want to move the problem from the front of the ED to the back.
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