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Slide Presentation of the 2007 Annual Meeting of AHRQ

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Measurement Approach

Text Description is below the image.

Patient Safety
- Medication error rates
  - Trigger-based chart review
  - Self-reporting trends
Efficiency
- Pharmacy order turn-around time study
- Physician and staff self-reports
Quality
- Physician and staff self-reports
Satisfaction and acceptance
- Users
  - Surveys
  - Qualitative interviews
- Customers
  - Press Ganey trends

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